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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

At Truist, we believe in creating world-class services and experiences for our clients and teammates. With radical focus on the people we are designing for, our Experience Design team works to assess needs, ambitions, and limitations to create solutions that support clients to take steps toward financial confidence. We believe in the rigorous use of research, service design, UX/UI, and accessibility best practices to deliver quality experiences that our clients and teammates love to use.

Direct a team of multi-disciplinary designers delivering highly complex human-centric solutions. You will lead emerging client experiences, inform design processes, and provide clear and actionable feedback with the ability to prioritize.

You have proven leadership experience supporting enterprise transformation and optimization with extensive knowledge within a focus area of design. You will build strong partnerships and be responsible for full management duties including hiring and performance reviews. You will inspire the team with understanding of the bigger picture of the client life cycle and influence a culture of innovation and excellence by keeping abreast of emerging trends and influence within Truist.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.    Direct managers and individual contributors.
2.    Build, mentor and inspire design teams while effectively navigating a complex enterprise organization.
3.    Responsible for hiring, mentoring and retaining top design talent and managing career development, performance evaluations, salaries, promotions, transitions within established policies and guidelines.
4.    Ensure design consistency while creating industry leading experiences for our clients, teammates and the business.
5.    Develop/measure key performance indicators that correlate with business goals and key performance indicators.
6.    Lead continued improvement of the design process. Champion and teach process to design teams.
7.    Influence and support a culture of design excellence.
8.    Consult and collaborate with teams in a supportive, complex environment.
9.    Develop an understanding of broader organizational context and goals in order to influence and support team goals.
10.    Demonstrate expertise and understanding of multiple design specialties. Be sought out by others as a mentor and educator.
11.    Stay current on trends, theories, methods and processes in order to develop new practices that drive increased value and appreciation of design.
 

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor's degree in related field (or equivalent work experience)
2.    9+ years of experience in the field (may include equivalent education)
3.    2+ years of experience leading and managing teammates, supporting team culture, and advancing organizational standards
4.    Demonstrable experience leading large and/or complex projects
5.    Proven ability to communicate ideas and rationales and influence decision-making
6.    Strong understanding and application of industry and discipline