IT Business Analyst I - Refinement Planning & Facilitation

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we���re excited about what’s next. Join us.

General Summary:

The IT Business Analyst I plays a key role on an Agile delivery team, partnering closely with the Product Owner and engineering teams to ensure high‑quality, user‑focused solutions. This role is responsible for defining and documenting clear acceptance criteria, contributing to story refinement, and supporting the development lifecycle through strong elicitation, analysis, and collaboration practices. The IT Business Analyst I actively participates in team discussions, supports estimation of work, and helps maintain a well‑structured, accurate product backlog that aligns with business priorities.

Successful candidates bring strong analytical skills, attention to detail, and the ability to translate customer and business needs into actionable requirements. This role thrives in a collaborative, fast‑paced environment and contributes meaningfully to delivering valuable software features that meet customer expectations.

Job Specifications

• Bachelor’s degree preferred, or equivalent practical experience

• 2+ years of experience working as part of an Agile team

• Background as a Business Analyst with exposure to Scrum Master responsibilities; Scrum Master certifications are a plus

• Demonstrated strong analytical abilities and logical problem‑solving approach

• High degree of attention to detail

• Strong oral and written communication skills, with an emphasis on documenting and communicating requirements clearly

• Passionate about business direction, team priorities, customer experience, and delivering results

• Self‑motivated, results‑oriented, and able to operate with minimal guidance

• Strong team player with the ability to work effectively across diverse teams and organizational areas

• Innovative mindset with the ability to approach challenges creatively

• Knowledge of Agile development methodologies

• IIBA certifications are a plus

Duties and Responsibilities:

• Maintain an end‑to‑end understanding of the IT Delivery roadmap and ensure updates are accurately reflected in backlog and ALM tools.

• Lead and facilitate refinement sessions and collaborate with the Product Owner and SMEs to create clear, testable user stories and acceptance criteria.

• Ensure backlog items meet Definition of Ready/Done and align with enterprise planning standards and intake frameworks.

• Preserve the integrity of work items during decomposition; identify descoping risks and drive required discovery activities.

• Incorporate client personas, customer journeys, and user experience insights into backlog refinement and requirements development.

• Ensure product/adoption KPIs and data requirements are identified early and embedded into delivery scope.

• Partner with engineering teams to validate acceptance criteria, support test execution, manage defects, and ensure readiness for automation.

• Produce accurate, structured documentation and maintain up‑to‑date ALM data to support reporting, transparency, and prioritization decisions.

• Support Agile ceremonies, sprint planning, and coordination activities across Delivery, PO, Engineering, and BA functions.

• Evaluate third‑party/cloud system capabilities, perform necessary configurations, and contribute process and product improvement opportunities.

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Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is