Job Description Summary

The Manager, Programs & BI Platforms leads major quality and service‑improvement initiatives across field service, repair, and customer support. This role manages a cross‑functional team and oversees the company’s business intelligence (BI) platforms to ensure accurate, high‑quality data and reporting for decision‑making.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key Responsibilities:

• Program Leadership: Lead large, cross‑functional projects improving service quality, installation readiness, repair operations, and customer support performance. Manage timelines, budgets, risks, and communication to leadership.

• Team Management: Hire, develop, and guide a team including program leads, analysts, BI developers, and data engineers.

• BI Governance: Oversee Power BI and analytics standards, data quality, and reporting consistency. Partner with IT to ensure reliable data pipelines and models.

• Analytics & Insights: Deliver dashboards, KPIs, and insights on service performance, product reliability, and customer support trends. Translate data into clear, actionable recommendations.

• Continuous Improvement: Apply Lean/Six Sigma methods to improve processes, reduce failures, and enhance overall service operations. Drive adoption of BI tools and data‑driven decision‑making.

Required Qualifications:

• Bachelor’s degree in engineering, computer/data science, business, or related field

• Minimum 5 years leading cross‑functional programs or service/quality/analytics teams

• Experience with service or repair operations

• BI governance/data quality experience

• Strong communication and executive‑level presentation skills

• Ability to manage budgets, resources, and delivery across matrixed teams

Preferred Qualifications

• Experience with service performance, reliability, or customer support analytics

• Familiarity with SAP, Salesforce, ServiceMax, or Azure data pipelines

• 3+ years with BI tools (Power BI preferred)

• PMP or Lean/Six Sigma certifications

• Experience driving continuous improvement or KPI frameworks

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive.