Director, Market Access Engagement (Multiple Positions)

Job Description Summary

As Director, Market Access Engagement, you will be responsible for the execution of the market access strategies within assigned health system accounts for you and your team as it relates to product access and distribution, pricing, discounting, and contracting. In this capacity you will serve as the lead for internal coordination between the Market Access field team and the channel, pricing, and market access strategy teams for your assigned key accounts. You will work in sup-port of cross-functional account teams and will be responsible for executing duties in a collaborative manner with exceptional internal and external communication while following all compliance guidelines.

A successful Director, Market Access Engagement will be driven, collaborative, and able to effectively communicate with customers and cross-functional partners while leading and developing a high-performing team. You will be expected to deliver account engagement excellence, possess the required market access acumen, and demonstrate strong communication skills in a role that is critical to patient access. The Director, Market Access Engagement will need to comfortably engage customer accounts and lead discussions centered around non-clinical barriers across multiple products/sites of care. This role requires expertise in discussing market access topics related to pricing, product purchase contracting, Group Purchase Organization (GPO) contracting, 340b and reimbursement across multiple sites of care and payer types.

This is a field-based role and will require overnight travel up to approximately 50% of the time.

 

Job Description

Key Responsibilities:

• Team Leadership and Development
  • Recruit, develop and retain high performing and high potential associates and team leaders
  • Establish a high performing, excellence-oriented, results-driven, customer-focused, and collaborative team that is diverse, willing to challenge one another, inclusive, and free from all forms of discrimination
  • Support team in creation of individual development plans, provide frequent and timely feedback, and manage performance for assigned teams
  • Provide insight into the training and education required for your team to deliver on objectives
• Deliver Account Business Goals
  • For identified key accounts, accountable for the execution of business-to-business engagement (B2B) for assigned products with site of care business leaders, C-Suite, procurement, and financial leaders across community clinic and health system accounts. 
  • Present appropriate stakeholders at assigned accounts with their pricing, contract & rebate structure & any related information.
  • Use approved resources to deliver pre-approval information to eligible population health decision makers when appropriate.
  • Support optimal product access through execution of contracting that is aligned to strategy
  • Utilize approved resources with appropriate customer stakeholders to educate on available pricing terms and other relevant market access strategies
  • Serve as the proactive engagement lead for structured B2B discussions in assigned accounts and provide reactive support to the cross-functional team for B2B market access discussions for identified accounts needing Market Access engagement
  • Serve as account engagement lead related to product access, pricing, contracting, and other relevant topics related to patient access to treatment.
  • Ensure execution of all of these responsibilities for not only directly assigned accounts but for your direct reports and their accounts
• Effectively Communicate and Collaborate with Ecosystem Partners (e.g., Customer Engagement, Novartis Patient Support, Field Medical).
  • Provide input and feedback to the IPST through the market access strategy team as it relates to B2B engagement field insights.
  • Provide feedback to the market access strategy team regarding resource and content development to be used by Market Access and other cross functional field teams.
  • Coordinate and share account field insights with the channel strategy teams. Optimize relationships, collaboration and communication with ecosystem partners. 
  • Maintain account status and activity progress, share as required with functional partners.
  • Activation and management of internal processes required to accomplish KPI’s.
  • Appropriately share insights around customer experience with offer suggestions for process improvements.
  • Provide meaningful insights into market dynamics or competitor activities.
  • Provide insights and co-collaborate with HQ teams on resource creation for your assigned teams 
• Ethics and Compliance
  • Conduct yourself with highest ethical standards and adhere to Novartis