Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Specialist Senior within PNC's Finance organization, you will be based remotely within PNC’s footprint. Preferred locations are listed in this requisition.

As a Operations Specialist Senior, you will be responsible for fixing payment issues related to foreign payments. Our job is to “investigate” the why a payment can not be completed. Each Payment that can not be completed will generate a case, employee will communicate with internal/external partners as well as other banks to come to a resolution. The case is housed in Edge and documented along the way with support. We work with internal service partners, external clients, and Front Office Sales & Trading personnel to resolve issues and problems that arise. Our workflows have both automated and manual processes as well as unique complexities and intra-day and end-of-day deadlines.

The successful candidate will have the following qualifications:

-Demonstrated ability to develop expertise in products and activities within scope.
-Ability to communicate effectively and professionally with traders, salespeople and counterparties/clients.
-Dedicated to not only meeting, but also exceeding the expectations and requirements of internal and external customers.
-Highly accurate and detail oriented.
-Organized and able to perform very well in a high volume, deadline-driven trading environment.
-Working knowledge of systems and automated processes including trading systems, spreadsheets and word processing applications.
-Ability to work independently as well as in a team environment.
-Consistently proactive and focused on providing value-added service.
-Strong problem solving skills.

 

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Identifies and addresses exceptions. Serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires.
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certificat