Clinical Administrative Assistant II - Cardiac Surgery

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Administrative Assistant II - Cardiac Surgery

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Cardiac Surgery-Heart Vascular & Thoracic Institute

                      

Job Code

B99911

                     

Shift

Days

                       

Schedule

7:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Clinical Administrative Assistant II supporting Cardiac Surgery, you will provide comprehensive support to medical staff to ensure efficient departmental operations and an exceptional patient experience. In this role, you will interact daily with patients, cardiac surgeons, nurses, and other clinical team members while managing high call volumes, MyChart messages, and EPIC tasks. This position serves as a key communication hub, coordinating appointments, relaying critical information, assisting with medication refills, and supporting the overall workflow of the cardiac surgery team to ensure timely, accurate, and professional patient care.

A caregiver in this role works days from 7:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Manage incoming correspondence for disbursement to the appropriate practice.

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

• Manage physician clinic schedules, including slot management and reconciling scheduling errors.

• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.

• Assist patients with check-in for virtual appointments.

• Initiate patient referral processes and monitor referrals for empaneled patients.

• Assist with messages and inbound calls.

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails

• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

• Offer IT assistance.

• Arrange and execute all department events and manage incoming mail.

• Take and transcribe meeting minutes.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and three years of administrative assistant experience

• OR Associate’s or Bachelor’s degree and one year of administrative assistant experience

• Experience with Electronic Medical Records

• Must complete EPIC training during first year

• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

• Experience may be assessed with an on-line Skills Assessment

• Ability to be an effective liaison between patients and medical professionals at all levels

• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include: 

• Associate’s Degree 

• Typing proficiency with accuracy

• Healthcare experience

Physical Requirements:

•  Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system