We anticipate the application window for this opening will close on - 25 Jun 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Sr. Global Commercial Transformation Director is responsible for leading and driving global strategic initiatives to transform the commercial operations of the Structural Heart business. This role involves developing and implementing global innovative strategies to enhance market penetration, scale for future growth, improve customer engagement, and optimize sales processes. The leader will work closely with cross-functional teams to ensure alignment and execution of transformation initiatives.

The job can be remote within the US

Key Responsibilities:

Lead Commercial Strategy Transformation:

• Develop and implement comprehensive commercial transformation strategies that align with the overall business goals, support growth, and improve market share.
• Collaborate with GMs & regional leadership to transform Structural Heart commercial organization to enable continued growth in TAVR and commercial launch of novel mitral and tricuspid therapies.  Focus on strategy, structure, roles, job descriptions, staffing models, career paths, talent profile and timing in each region (OLM & RLM).
• Identify and prioritize key areas for transformation within the commercial operations.
• Lead the execution of transformation initiatives, ensuring timely delivery and alignment with business objectives.

Market Analysis and Insights:

• Leverage market insights, customer feedback, and competitive analysis to ensure that the commercial approach is innovative, customer-centric, and future-focused.
• Conduct market research and analysis to identify trends, opportunities, and competitive landscape.
• Utilize data and insights to inform strategic decisions and drive commercial excellence.
• Monitor industry developments and adjust strategies accordingly.

Customer Engagement and Experience:

• Develop and implement strategies to enhance customer engagement and satisfaction.
• Collaborate with marketing and sales teams to create customer-centric solutions and experiences.
• Implement tools and technologies to improve customer interactions and streamline processes.

Drive Sales Optimization:

• Spearhead the integration of tools and technologies (e.g., CRM systems, data analytics platforms, e-commerce, virtual sales tools) into the commercial function.
• Ensure that capabilities enhance sales, marketing, and customer service functions to improve efficiency, collaboration, and overall commercial performance.
• Analyze and optimize sales processes to improve efficiency and effectiveness.
• Implement best practices and innovative solutions to enhance sales performance.
• Monitor sales metrics and KPIs to track progress and identify areas for improvement.
• Report on the progress of transformation projects to senior management, highlighting key outcomes, challenges, and opportunities.

Cross-functional Collaboration:

• Work closely with product development, marketing, sales, and other departments to ensure alignment and integration of transformation initiatives.
• Foster a collaborative environment to drive innovation and continuous improvement.
• Provide leadership and guidance to cross-functional teams involved in transformation projects.

Change Management:

• Work closely with senior leadership and key stakeholders across the organization to communicate the vision, progress, and impact of transformation initiatives.
• Lead change management efforts to ensure successful adoption of transformation initiatives.
• Address resistance and challenges, providing solutions and support to ensure smooth transitions.

Basic Qualifications

KNOWLEDGE/EDUCATION

• Bachelor’s degree
• 15+ years’ experience in sales operations and/or commercial leadership, 13+ with a graduate degree
• 8+ years of managerial experience
• Proven experience in leading commercial transformation initiatives within the medical device industry.

Preferred Qualifications

• Master’s degree or MBA
• Strong strategic thinking and analytical skills.
• Excellent leadership and project management abilities.
• High EQ and ability to collaborate cross-functionally and cross-geographies.
• Familiarity with CRM systems and other sales optimization tools.