Customer Service (Catalan Native)

Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! 

NETENDERS is currently seeking a highly motivated Customer Service Representative for our Spanish and Catalan speaking markets If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you. Join our pioneering and rapidly growing international company, the worldwide marketplace leader in Wholesale Blank Apparel.

Your area of focus:

• Establish, develop, and maintain positive business relationships across Spain, with a strong focus on Barcelona and the Catalan market.

• Reach out to new prospects through multiple channels (cold calls, emails, etc.) to create new collaborations and expand our network, particularly for the growth of our product catalog and market share in Spain.

• Analyze the potential of the territory/market, track sales, and provide regular reports on performance.

• Actively monitor competitors to identify market trends related to pricing, products, delivery schedules, and merchandising techniques.

• Meet clients in person, either at the office or external locations, to strengthen relationships and discuss collaboration opportunities.

• Provide good service through the online platform via email, social networks, and phone.

• Advise customers on the sales process and products.

• Manage logistical and delivery issues.

• Provide an after-sales service.

• Be the voice of our customer and escalade their feedback.

• Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as Google, Facebook and Trustpilot).

To excel in this role, you should have:

• Extensive experience in Customer Service over the phone & mail.

• 1+ year of relevant experience in Sales, preferably in an e-commerce setting.

• Excellent communication and interpersonal skills.

• Fluent in Spanish and Catalan (written and spoken).

• Proactive and sales-oriented mindset, with a strong focus on achieving targets.

• Ability to handle high volume emails communication and incoming calls.

• Strong communication skills and confidence in handling objections.

• Familiarity with CRM tools like Salesforce

What's in there for you:

• 💰 Competitive salary
  
• 💼 Flexible start and finish times
• 🌴 23 holiday days per calendar year
• 🍽️ Ticket restaurant for your daily meal
• 🩺 Health insurance
• 🏋️‍♀️Exclusive access to our gym access program for employees
• 🏡 Home office 16 days per quarter
• 🍩 Brunch every Friday!
• 🍻 Quarterly team buildings/ afterwork
• 🏢 Nice office in the center of Barcelona
  
• 🐶 Pet friendly office

If you are dynamic, creative, passionate, hardworking, and want to join a company in full expansion, send us your application.

We are waiting for you!