Senior Account Manager, Commercial Insurance - Potential for Hybrid Work

Join our Award-Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

In addition to winning the Gold Stevie Award for Employer of the Year in 2023, HUB is honored to be recognized by Forbes as one of America’s Best Large Employers in 2024.  HUB also won the Insurance Business America’s 5-Star Diversity, Equity, and Inclusion Award for the past two years.  Becoming a part of HUB means that you have the opportunity to thrive in a diverse, entrepreneurial, and fast paced team environment supported by over 17,000 professionals in 600 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

What You Bring:

You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent.

We currently have an opportunity for a Senior Account Manager to join our Commercial Lines team in our Rockville, MD office. 

The selected individual will be responsible for servicing assigned middle market commercial insurance accounts with designated Producer.  Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the Company.

Job Responsibilities:

• Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients.
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. 
• Develop and maintain relationships with clients to ensure that all service needs are met.
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.  Makes appropriate recommendations to clients in response to those changes independent of manager approval.
• Acts as liaison between clients and insurance carriers to resolve service issues.  May also negotiate with underwriters and carriers.  Troubleshoots claims and billing issues.
• Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
• Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage.
• Prepare client proposals based on client’s needs, rates, and coverages.
• Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms.
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems.
• Maintain the accuracy of data in the agency management system.
• May handle collections of premiums due.
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Other responsibilities as assigned by Manager.

Qualifications:

• Seven years of commercial lines insurance experience.
• Thorough knowledge of commercial lines coverages and markets.
• Property and Casualty Insurance license.
• Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU)
• High School diploma or equivalent; AA and/or college degree preferred.
• Excellent oral and written communications skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Mastery of virtual technology, including meeting scheduling, video display and screen sharing.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Excellent organizational, interpersonal, and communication skills.

What We Offer You:

At HUB International we want you to achieve an even work-life balance, and our