(US) Consultant, Technical Services -Integrations

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Job OverviewThis Non-Pharmacy Integrations Technical Consultant for our Vendors and Partners Team is a highly skilled member responsible for managing integration projects by supporting vendor and partner engagements and participating in client and partner consulting. This role involves reviewing business requirements, identifying technical inefficiencies, conducting technical integration analysis, and implementing market trends and technologies to improve workflow efficiencies.

What you'll be doing day to day:

• Manage multiple consulting projects, coordinating tasks, schedules, and meetings with customers, vendors, and other departments.
• Support the development of the Vendor and Partners network by consulting and supporting vendors and partners during their discovery, development, and final integration review.
• Review, interpret, and respond to detailed business requirements, ensuring alignment between vendor/partner expectations and technology capabilities.
• Identify system, infrastructure, and project interdependencies and balance competing demands for successful project deliverables.
• Work cross-functionally within the Organization delivery teams to identify areas of technical inefficiencies. Devise recommendations, build, operationalize and transfer solutions to address inefficiencies.
• Serve as escalation path for support and implementation teams. Investigate, consult, solve or direct requests within defined SLAs.
• Identify product deficiency trends in escalated issues and collaborate with the Vendor and Partner Manager to formulate recommended solutions.
• Utilize API, HL7, SOAP, Messaging, and SQL knowledge to navigate through Vendor/Partner requests.
• Demonstrate a solid understanding of the PointClickCare application and systems designs for a SaaS company.
• Provide basic leadership and relationship building capabilities, negotiating, and influencing others to drive successful project outcomes.
• Communicate effectively and collaborate with key stakeholders.
• Pay attention to detail and strive for quality outcomes.
• Display a quick learning ability with strong technical, analytical, and problem-solving skills.

A successful team member will possess:

•  A degree or diploma in Computer Science or a related field. Alternatively, a combination of relevant education and work experience will also be considered.
• 2 to 5 years of software support experience, quality assurance, or testing experience or 3 to 5 years of experience as a business analyst or technical consultant.
• Strong problem-solving and decision-making skills, with attention to detail.
• Ability to handle multiple urgent and critical issues and meet tight deadlines.
• Strong interpersonal, verbal, and written communication skills.
• Familiarity with HIPAA regulations.
• Strong technical and business process engineering, automation, and management skills.
• Strong SQL skills, data analysis, and interpretation experience.
• API, HL7, SOAP, messaging, and SQL knowledge is a plus
• Knowledge of integration engines, messaging structures, web services, and healthcare industry is preferred.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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