Technical Consultant Analyst – Impact (AI Specialist) - New Grad

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is required in the Orlando, FL, office two days per week. This position is not eligible for employment based sponsorship.

What you get to do in this role:

Be a core part of a new team we are building in Orlando. The role of the  Technical Consultant Analyst –  AI Specialist is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

Technical Consultant Analyst – Impact (AI Specialist) are customer-facing and will deliver our portfolio of technical accelerators remotely to Impact customers. Each accelerator represents a technical aspect of the ServiceNow product and helps customers improve their product adoption, AI usage, instance health, and the value achieved through the product. They are responsible for understanding business problems and how ServiceNow products and solutions can help solve their challenges.

You will act as the ServiceNow subject matter expert, presenting an applied demonstration of the product or improvements to an existing implementation using a copy of the customer instance. You will also answer technical questions, provide leading practices, and build a trusted advisor relationship with customers, often going into software engineering and AI-level depth to help resolve questions. A Technical Consultant Analyst – Impact (AI Specialist) contributes to net new accelerator innovation and continuous improvement efforts.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of Impact Technical Accelerators to large enterprise customers remotely
• Prepare all client-facing and internal deliverables that are technology-related.
• Assist with the identification of process improvement opportunities.
• Engage with customers’ requests in our Impact Digital Experience portal.
• Excited to learn about ServiceNow Products and how they can help solve customer’s challenges.
• Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, Artificial Intelligence {AI} etc.)
• Develop and maintain strong working relationships with global Impact team members.
• Assist with the development of new offerings for our Technical Accelerators portfolio.

Qualifications

This role is required in the Orlando, FL, office two days per week.

This position is not eligible for employment based sponsorship.

We are looking for people who think differently and are not afraid to make mistakes and learn from them. You’re curious and enjoy learning new things and you want to work in a fun environment with constant new challenges.

• Pursuing, or recently completed,