Senior People Operations Generalist

Job Description Summary

We’re not your typical mortgage and title service provider. We like to think we’re bold, have a whole lot of heart and are unafraid to challenge the status quo. It’s our people—our team members and customers—that fuel our passion for making the homebuying journey the very best it can be. Within our Financial Services suite of companies, we pledge to ‘Love the Customer’ each and every day throughout the homebuying process, working hand and hand with our builder to create memorable customer experiences.

We’re proud of our current and past recognition as a Best Place to Work by numerous publications such as National Mortgage News, Orlando Sentinel and the Orlando Business Journal. Our esteemed company culture affectionately called ‘TMLiving,’ our unwavering pledge to sustainability and philanthropy and our dedication to elevating the customer and employee experience make us a great choice for potential homebuyers and team members alike.

This is not a traditional HR role. As our Senior People Operations Generalist, you will operate as a true business partner: executing with precision, thinking strategically, and elevating everything you touch. You will lead people programs that develop and retain exceptional talent, drive People Operations forward with a consultative mindset, and bring a genuine point of view on how AI can modernize the way we work. You bring data, instinct, and a genuine passion for the intersection of people and business outcomes.

This role reports to the People Operations Manager.

Job Details

What You'll Do as a Senior People Operations Generalist, Financial Services you will: (responsibilities)

• People Operations

  • Build strong relationships across the business to understand key priorities, challenges, and opportunities, actively engaging across functions and levels to bring forward solutions that move the needle on work relationships, morale, productivity, and retention

  • Brings a genuine curiosity about AI and its role in modernizing people operations, leverages AI-powered tools across the employee lifecycle, stays ahead of what's emerging, surfaces relevant opportunities, and partners with the team to thoughtfully evaluate, pilot, and implement solutions that are both impactful and compliant

  • Coordinates with the People Operations Liaison to facilitate the onboarding process to acclimate new hires into our culture, providing them with the knowledge and resources they need to succeed

  • Partners with Benefits to support the leave of absence process, providing resources, guidance, and a consistent employee experience throughout. Fully owns the ADA accommodation process for active team members, ensuring timely, compliant, and compassionate case resolution.

  • Maintains business acumen about the company/industry/business/function, organizational financial health and effectiveness, culture and our competition

  • Facilitates HR compliance audits in partnership with the Compliance department

  • Analyzes people trends and metrics with People Operations Manager & VP to assist business leaders in better business decisions and actions

  • Aligns with the corporate people team to ensure enterprise-wide people processes, programs and initiatives are implemented consistently and effectively

  • Works in conjunction with other People Operations Professionals in the integration of business processes/tools in Workday and ADP WorkForce Now for ease of access to data, reporting and related solutions

  • Partners with People Centralized Services on promotions, transfers, and HRIS (Workday) needs; complete Verifications of Employment as required

  • Facilitates training sessions and learning experiences across the organization as needed

• People Programs

  • Owns key people programs from day one, including New Leader Assimilation, New Manager Onboarding, the annual TMPulse engagement survey and action planning process, and the Talent Review Process for Financial Services. While ownership of these programs may evolve over time to align with team strengths, this role leads each with full accountability at the outset, ensuring leaders are prepared, engagement results drive real action, and talent is assessed and developed with intention

  • Leads NextGen programs spanning both external and internal audiences, owning early talent initiatives that attract the next generation into the organization, while also driving internal development and movement programs that create career pathways for team members at all levels. Partners with the business to ensure these programs deliver real opportunity and impact, not just participation