Production Suport Lead, QuickBase Administration

Who We Are  

 Claritas Rx is a digital health venture that brings clarity to the challenges of specialty biopharmaceutical products in the marketplace. In today’s highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial. Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights. Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.

The Position 

The Production Support Lead, Quickbase Admin is a crucial player-coach reporting into the Senior Manager, Production Support. This role provides hands-on administration, stabilization, and optimization for Claritas Rx’s suite of internal Quickbase management applications, and serves as the primary interface with Quickbase for vendor management and platform stewardship.

Focused on internal Quickbase apps used by business teams, the Lead ensures the reliability, security, and performance of these mission-critical platforms. This includes incident response, user management, workflow configuration, data integration, and working with both internal teams and Quickbase technical support. The Lead champions platform best practices, develops documentation, and drives continuous improvement to meet evolving business needs.

Key Accountabilities

Platform Administration & Stability

• Serve as the principal admin and authority for internal Quickbase management applications.
• Execute day-to-day incident response, issue resolution, user onboarding, and workflow/configuration changes.
• Monitor app performance and implement proactive improvements to stability and efficiency.
• Ensure reliable access control, data integrity, backups, and compliance in the Quickbase environment.
• Drive root cause analysis, optimization, and preventative measures for recurring platform issues.
  

Vendor Relationship & Governance

• Act as main point-of-contact for Quickbase technical support, platform updates, and vendor escalations.
• Manage licensing, renewals, feature requests, and roadmap alignment with Quickbase.
• Develop and maintain policies, documentation, and audit-ready governance for internal Quickbase usage.
  

Operational Excellence & Collaboration

• Collaborate with internal business users, product managers, and technical stakeholders to optimize applications and resolve issues.
• Provide clear, accurate reporting on platform health, incident management, and improvement initiatives.
• Contribute to broader production support procedures, elevate best practices, and drive continuous process optimization.
  

Effort Allocation:

• 50% Quickbase platform support and administration
• 30% stabilization, monitoring, incident resolution
• 20% vendor engagement, governance improvements, and collaboration
  
  

Who You Are

Qualifications:

• Deep expertise in Quickbase administration, workflow automation, user provisioning, and SaaS support.
• Experience supporting mission-critical applications in a production or technical support role.
• Experience in healthcare, life sciences, biotech or the pharmaceutical industry.
• Strong troubleshooting, process improvement, and communication skills.
• Ability to independently manage technical/vendor relationships and internal stakeholder needs.
• Demonstrated ability to prioritize urgent support requests and long-term stability initiatives.
  
  

Preferred:

• 8+ years in production support, Quickbase or SaaS administration.
• Experience with enterprise platform settings.
• Familiarity with ticketing/workflow tools (JIRA, ServiceNow), data integrations, and app security.
• Bachelor’s degree in IT, business, or related discipline.
  
  

Join Us

We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.

In addition to our great environment, we offer a competitive salary of $130,000 - $140,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the positi