Strategic Account Management Director - Banking

We are looking to hire a Strategic Account Management Director - Banking. In this role, you will manage the development and application of a mature and dynamic customer plan based on proven methodologies to sustain a long-term business portfolio. You will collaborate across organizations and partners to impact the broader ecosystem, such as passing legislation. You will leverage close relationships with leaders, including C-level executives, to shape long-term strategic direction and influence business metrics.

Your responsibilities will include overseeing the creation of a multi-year customer plan that details critical insights and new business opportunities aligned with customer priorities. You will direct the execution of strategies for the assigned account to ensure engagements yield high-volume sales, increase revenue potential, and open new opportunities for both Microsoft and its partners. Additionally, you will coach the team on expanding their strategic network of key internal and external partners and decision-makers to ensure the execution of core tasks and account transactions, providing a comprehensive account management experience. You will initiate collaborative opportunities with key internal and external partners, as well as business and technical decision-makers, and manage team efforts to execute on collected feedback regarding additional needs, products, and features.

Furthermore, you will coach the team on leveraging Microsoft sales strategies, lead strategic discussions by articulating ideas to transform customer business models to better serve their own customers, and increase profitability. You will lead by example in leveraging unique, strategic industry-focused business insights and opportunities, and proactively own and elevate a transformative customer engagement strategy, driving the execution of long-term strategies. In addition to these responsibilities, this role includes people management duties such as driving employee growth and development, executing projects, and managing performance.

This role can be located either in New York, NY or Charlotte, NC.  In this role, you'll be expected to visit the customer site regularly, multiple times a week. 

Responsibilities

People Management  

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring. 
• Model - Live our culture; Embody our values; Practice our leadership principles. 
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. 
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. 

Account Management 

• Leads the development and application of a mature/dynamic multi-year customer plan detailing critical insights and new business opportunities aligned to customer priorities. Leads and coordinates a diverse and high-performing team and key stakeholders (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to deliver on account plans and grow the account. Anticipates future needs by incorporating the 3 Horizons Model into account planning and leverages resources equally across the 3 Horizons, as well as provides long-term strategic insight to customers as a trusted partner. 
• Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads, challenges, and inspires team to focus on top priorities and challenges to drive business case. Leverages deep industry expertise to anticipate industry direction, ecosystem, and transformation. 
• Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners to ensure executio