Assistant Valet Manager

Salary Range: $26 to $27

Lead the Drive. Elevate Every Arrival!

ARCHER HOTEL NAPA 

Archer Hotel Napa, a wine-country-chic boutique hotel in downtown Napa, welcomes guests with 183 luxe guest rooms and balcony-clad suites, an expansive sixth-floor rooftop with Sky & Vine Rooftop Bar, Whiskey Bar, Water Deck, Rooftop Spa and Fitness Studio, the celebrated first-floor Charlie Palmer Steak and 22,111 sq. ft. of indoor and outdoor meeting and event space. 

The AAA Four Diamond, Forbes Travel Guide Recommended hotel is part of the award-winning Archer Hotel collection — chock-full of thoughtful touches and local discoveries, and consistently ranking at the top of trusted review sites. 

The hotel is in downtown Napa on First Street near Coombs Street — with free garage parking nearby for employees.

Assistant Valet Manager| JOB DESCRIPTION 

LodgeWorks is actively hiring for an Assistant Valet Manager 

Who we are 

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. 

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.  

Job overview 

 The Assistant Valet Manager is responsible for providing attentive, courteous and efficient service to all guests during arrival and throughout their stay. In addition, this position assists the Front Offices Manager and/or Assistant General Manager/Director of Guest Services in the training and supervising of employees. A Valet Manager is responsible for the first impressions of our Guests and, therefore must perform the tasks below to the highest standards. 

 

Your day-to-day 

• Organize and oversee daily valet operations, ensuring smooth workflow and efficient service. 
• Delegate tasks to the valet team and inspect completion at the end of each shift. 
• Ensure all employees check out with the manager prior to departure to confirm proper handover and task completion. 
• Provide timely feedback to team members to support performance and development. 
• Create and maintain staff schedules while adhering to budget guidelines. 
• Approve or decline time-off requests. 
• Oversee room deliveries, schedule assignments, and accurately log information for proper processing of guest accounts and employee payouts. 
• Manage payroll processes for the valet team. 
• Conduct weekly one-on-one meetings with Valet Supervisors to review performance and progress. 
• Maintain uniforms and name tags: order, manage inventory, and ensure daily compliance with appearance standards. 
• Maintain high standards and aesthetics for the valet workstation, entrance, and lobby areas. 
• Communicate with management during peak times to request additional support at the front. 
• Understand and enforce all cash handling and Valet Tips Policies. 
• Monitor staffing levels to ensure appropriate coverage for business demand. 
• Ensure that team members have current knowledge of hotel products, services, pricing and policies, as well as familiarity of the local area. 
• Check all hotel guests in and out in a confident, professional and personalized manner.  
• Communicate effectively, both orally and in writing, to provide clear direction to staff.  
• Comply with LodgeWorks’ standards and regulations to encourage safe and efficient hotel operations.  
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.  
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates; know and communicate hotel emergency procedures; inform and assist guests in emergencies. 
• Administer counseling and discipline to team members as necessary, and provide training and recognition to employees at all le