Epic Business Operations Analyst I- Practice Operations

Under general supervision and direction of the Director, the EPIC Business Operations Analyst is accountable for the operational support of value-added Epic patient access suite of products - Prelude, ADT, Cadence, Referrals, 3rd party systems (Experian RTE Real Time Eligibility, Perceptive (scanning) and Tavoca (automated Appointment Reminders) technology, which support the strategic plan of the enterprise and achieves clinical, financial and service quality objectives. Provides communication and coordination with patient access business owners and stakeholders to meet organizational objectives. This role is accountable for the quality of patient access and software products delivered; and, collaborates with UMMS IS&T application build teams, coordination with business owners across system hospitals and physician entities - for contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within UMMS, FPI, UMCMG and affiliated member organizations/entities. Actively participates in specific aspects of larger projects for patient access and business applications in the healthcare environment under the guidance of more senior resources within team.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent (GED) is required. Associate’s or Bachelor’s degree in Business Administration or related field is preferred.
• One to three years of patient access end user experience is recommended. Could be any or combination of the following: Registrar, Admitting Specialist, Scheduler, Referral Coordinator, and Front Desk
• EPIC experience is preferred
• Working knowledge of software packages (e.g., MS Office Suite) used by department