C002438 Configuration Management Assistant (NS) - MON 6 Mar

Deadline Date: Monday 6 March 2023

Requirement: Configuration Management Assistant

Location: Bydgoszcz, PL

Full time on-site: Yes

Time On-Site: 100%

NATO Grade: G10/44

Total Scope of the request (hours): 836

Required Start Date: 3 April 2023

End Contract Date: 31 December 2023

Required Security Clearance: NATO SECRET

Under the direction of Customer Relation Manager (CRM), the incumbent will perform duties such as the following:

• Update Configuration Management Database with accurate and current data;
• Coordinates with CSU Change Management on matters of software licensing, change proposals and approvals, software releases/updates;
• Management of Licence Management Database;
• Management of the CSU Definitive Media Library;
• Assist in the management of all configuration management activities in the CSU Bydgoszcz;
• Assist in the identification, classification and specification of configuration items (CIs);
• Assist in the preparation and conduct of CM specific meetings such as Change Advisory Boards (CABs), Configuration Control Boards (CCBs) and Change Implementation Boards (CIBs) and acts, as required;
• Assists in development of Standard Operation Procedures for Change Management;
• Assists in development of Standard Operation Procedures for Request Fulfilment;
• Assists in development of Standard Operation Procedures for Request Incident Management;
• Assists in implementation of the CSU Change Management policy and standards;
• Monitors the effect of service improvements and corrective actions;
• Assists the capturing, analysing, diagnosing and reporting of customers' complaints and compliments;
• Prepare periodic configuration status reports;
• Prepare other CM reports for internal and external distribution, as required;
• Performs other duties as may be required.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Vocational training at a higher administrative level in a relevant discipline, or equivalent, or diploma of secondary education; with a minimum 5 years of relevant experience;
• Knowledge and experience in the specification and design of information systems, their components and architecture to meet defined business needs;
• ITIL foundation/intermediate training/certification;
• At least 5 years' experience in service operation and experience in management and use of related toolsets (e.g. ITSM);
• Prior experience in technical support and assistance for CIS Service Operation (i.e. ITIL);
• Very good understanding of use of Configuration toolset;
• Strong analytical, organization, multitasking and prioritization skills;
• Knowledge of spoken and written English is essential;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation;
• Technical leadership experience.