Sr. Product Support Engineer

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide technical support and troubleshooting for our product and system prototypes. You'll be responsible for assessing our customer needs and determining the most appropriate technical solution for concept and prototype products and systems. Your technical responsibilities include product installation, testing, error/defect detection and correction, and coordinating the appropriate corrective action with engineers and operators.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Responsibilities:

• Use skills and real-time expertise to provide technical support and troubleshooting for our products and services at critical or highly sensitive base or remote locations. 

• Responsible for assessing our customer needs and determining the most appropriate technical solution. 

• Technical responsibilities include support of the deployment of system upgrades to such as technical refresh of systems, technical installation of major hardware/software upgrades, system error detection and correction, and configuration management. 

• Working under limited supervision providing technical expertise in maintaining, troubleshooting, and upgrading Enhanced Vision Systems.

Qualifications You Must Have:

• Bachelor's degree in a related field of study and at least 3 years of relevant experience higher level degree may substitute for experience

• Related experience may be considered in lieu of required education

• Software engineering experience

• Experience performing Maintenance, Repair, or Overhaul of Avionics Systems (Radar knowledge preferred)

• Must be able to lift a minimum of 40 pounds.

• Ability to interface with Engineering and Operations in the repair and upgrade of Enhanced Vision Systems

• Hands-on experience with a wide variety of network related tools, concepts, technologies, best practices and security procedures, including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.) and Cisco CCNA/CCNP

• Strong knowledge of IP networking, routing protocols, server-client relationship, and Internet technologies (TCP/IP, DNS, HTTP, SOAP, XML, SNMP, CORBA, LDAP).

• Ability to operate automatic test equipment to locate, diagnose, and repair defective parts and perform routine inspections on systems and equipment

• Ability to understand US Army Aviation Maintenance Management Processes and Data Systems

• Familiarization with equipment carry-on procedures, equipment chain of custody

• Familiarization with DTED terrain data

• Cognizant knowledge of airworthiness directives, procedures, and processes

• Knowledge/familiarity with working for a military customer/in a military CONUS garrison environment.

• The ability to obtain/maintain a Secret U.S. Security Clearance is required.
   

Qualifications We Prefer:

• Working knowledge of operating military units and logistics

• Familiarity with the network and integration of traditional communications systems and sensors

• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.

• Experience with RF, vehicle installation and maintenance procedures

• Background in the Aerospace and Defense Industry, Government, or US Military

• Leadership experience in the military or civilian organization

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S.