Sr. Solution Configurator - Esri

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

This position is responsible for translating business requirements from functional business areas (e.g., Operations, Engineering, EH&S, PSMS, GIS, and other operationally oriented departments) into the Esri Explorer and Esri Field Maps solutions. This position will provide primary configuration support for the Esri Explorer and Field Maps applications and secondary configuration support for the Mirata application. This includes involvement in all aspects of project work, on-going functional enhancements, troubleshooting, software patching and legal changes, which pertain to the stated solutions. Collaborates on all phases of the systems development lifecycle (SDLC) with a focus on the analysis, design, and development of configuration-based solutions. Must continuously maintain and develop the necessary skillsets, both technical and analytical, to enhance value-added business solutions and in keeping with the IT architecture.

Duties and Responsibilities

• Third Party Management: Manage applicable third-party vendor relationships. Provide professional and timely responses to technical inquiries from vendors and Suppliers which serve to further UGI’s interests in the application’s function.
• Troubleshooting: Troubleshoot incidents reported against applicable IT applications. Assist in investigating issues to determine the root cause of problems. Support and monitor daily batch processing, responding to job failures in a timely manner. Provide 24X7 primary and/or secondary support to core applications considered business critical. Follow established change management procedures to ensure that application modifications are implemented in a way that meet internal IT controls.
• Industry Research: With a focus on product and service development, delivery, and support, keep apprised of current trends in the business marketplace and apply key technologies. Provide input and direction on business unit technology strategies. 
   

Knowledge, Skills and Abilities

• Possess analytical skills, which allows for the assessment of business processes and how they guide and shape application functionality.
• Possess basic competency to comprehend technical design specifications, data tables, and data queries. 
• Good verbal, written, and interpersonal skills.
• Understands project plans and is able to clearly articulate their role, project goals, and timelines.
• Basic knowledge of COBIT5 based IT Governance and Management framework or other structured industry standard methodologies.
• Organized and detail oriented

Education and Experience

• Bachelor’s degree in information/computer science, Information Systems, or equivalent discipline is preferred.  
• At least 6 years of experience in IT/GIS Systems and applications with at least 2+ years of experience supporting business processes, applications or systems with analysis, configuration, testing and/or improvement focus in two of the following components is desired:
  • ESRI ArcGIS
  • ESRI Field Maps
  • ESRI Explorer
  • Mirata Forms

 

• ITIL (IT Infrastructure Library) Foundation certification (at hire or within 12 months in position). 

We offer comprehensive benefits, some of which are:

•  medical, prescription, dental, vision, life insurance

• disability plans

• 401(k) matched savings plan

• paid vacation