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MH Relationship Manager Associate

FirstBank
United Statesfull_timeVerifiedPosted 18 Jul 2024

About the role

Position Summary:The Relationship Manager Associate (RMA) works to provide excellent client service within the Manufactured Housing Communities (MHC) division of the Specialty Lending Group (SLG). The RMA helps ensure the MHC is operating efficiently and effectively by following internal procedures. Works directly externally with clients as needed for opening deposit accounts, draws, pay-offs and internally with Relationship Manager (RM) and MH Operations Coordinators to ensure smooth transactional processes. Reports to MH Operations Manager.Core Functions: 
  • Primarily responsible for enhancing the client experience on all MHC relationships
  • Focus on deposit account growth and setup
  • Identifies client issues and solutions with speedy resolutions
  • Understanding of operational procedures regarding deposit accounts, draws, post-closing process, title tracking, scanning, etc.
  • Professional written and in-person communication skills
  • Strong skills in Microsoft Excel/Word/PowerPoint
Experience: 
  • 1-2 years in a banking environment with focus on deposit growth. The ideal candidate would have some knowledge of the Manufactured Housing industry.
MHC Team: 11 Associate MHC Team in SLG1 Operations Manager, 2 Operations Coordinators, and 1 Relationship Management Associate, dedicated to operations.$300MM portfolio poised for strong growth over next 5 years

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Company

FirstBank

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