Senior Quantitative Experience Researcher, Experience Measurement

About the team

The User & Market Science team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which also includes Customer and Partner Insights Strategists, UX Researchers, Population Scientists, and Behavioral Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Senior Quantitative Experience Researcher, you're responsible for using empirical research methods, statistics, and programming to explore, describe user needs and behavior, quantify and evaluate user experience, and develop UX metrics. You'll provide our data-hungry team with meaningful customer insights to make confident product decisions. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

You Will Get To:

• Research road mapping: Turn business objectives into meaningful research questions, scope and plan a research program to help bring the best product experience for residential professionals (e.g. Real Estate Agents, Brokers, Loan Officers & other Home Financing professionals). The focus is identifying appropriate user experience measurement and metric needs, evolving lead and lag indicators, and building measurement frameworks for our product teams.

• Survey design & execution, survey tooling: Design questionnaires, identify launch touchpoints, triggering mechanisms, appropriate sampling rates and sample sizes, ensure successful launch & proper maintenance of data collection, build & standardize survey question repositories, improve data collection processes through suitable survey tools (i.e., Qualtrics, Medallia, Gainsight, etc).

• Data analysis & research reporting: Apply descriptive and inferential statistics, combine business analytics, data visualization and mining to extract impactful insights and turn them into actionable product recommendations, monitor results to uncover trends and opportunities. Disseminate research findings in clear, concise, and creative ways. Lead the development of measurement dashboards and platform-wide reporting.

• Stakeholder management: Collaborate with partners in Product, Engineering, Marketing, Business & Strategy, and Data Science to increase data-informed decision making, such as by establishing closed-loop programs with stakeholders to triage and act upon customer feedback, interacting with senior management to help influence strategic directions.

• Ecosystem metric framework: Bring learnings from Residential Professional metric programs to inform the Zillow ecosystem metric framework for measuring user experience across all Zillow products and features.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Advanced degree in consumer behavior, marketing, psychology, economics, other social science fields (computer human interaction, communication, information science), data science, or related quantitative disciplines

• 2+ years leading experimental research in an industry setting with PhD; or 5+ years with MA

• Deep knowledge and extensive experience (5y+) of various applied quantitative research met