Security Supervisor

Security Supervisor

Wage: $22.00/ hour 

Technical & Operational Skills

• Demonstrated experience in access control, incident management, and customer service within an airport or similarly regulated environment.
• Experience working with access control platforms.
• Experience operating or monitoring surveillance and screening systems.
• Strong verbal and written communication skills.
• Ability to think critically, remain calm under pressure, and resolve conflicts effectively.
• Physical ability to respond to emergencies and complete required patrol tours.

Screening & Certification Requirements

• Must be able to pass a 7-year background check.
• Must meet all requirements and pass the background check necessary to obtain an Ohio Guard Card License.
• Must be able to pass a lab-based drug test.
• Must be able to obtain and maintain CPR/AED/First Aid Certification.

ESSENTIAL FUNCTIONS

•  Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience: 

• Prior law enforcement, military, or government experience preferred (e.g., DHS, CBP).
• Minimum 2–3 years of security experience in a high-risk or regulated environment.
• Associate’s degree or higher in Criminal Justice or a related field.

Competencies (as demonstrated through experience, training, and/or testing):

• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal