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[Chubb Life] Manager, Quality Assurance
ChubbViet Nam, Vietnamfull_timeVerifiedPosted 28 Apr 2025
About the role
- Develop and implement first-line quality assurance protocols and procedures to ensure that all process and governance are mee quality standards before delivery.
- Conduct regular inspections and assessments of processes, other required aspect from Agency to identify defects and areas for improvement at the initial stages.
- Collaborate with cross function teams to integrate quality assurance practices into daily workflows and ensure adherence to quality standards and streamline processes and eliminate inefficiencies that may impact quality.
- Analyze first-line quality metrics and data to identify trends, root causes of issues, and opportunities for improvement.
- Prepare and present first-line quality assurance reports to senior management, highlighting key findings, corrective actions, and recommendations.
- Foster a proactive quality culture by promoting awareness and understanding of quality standards among all employees involved in the first line of production and service delivery.
- Stay updated on industry trends, technologies, and regulatory changes to ensure the agency remains compliant and competitive in quality assurance practices.
- Work with 2nd line (Compliance) and 3rd line (Risk Management) to monitor and evaluate the effectiveness of quality assurance initiatives, making adjustments as needed to achieve desired outcomes
- Lead investigations into quality failures or product recalls, coordinating with relevant teams to implement corrective actions and prevent recurrence.
- Develop contingency plans to address potential quality issues that may arise in the BAU daily process.
- Other tasks assigned by Line Manager.
- Bachelor’s degree in a relevant field such as Business Administration, Finance, Insurance, Quality Assurance, or a related discipline.
- Minimum of 5+ years of experience in quality assurance in relevant roles within the life insurance industry.
- Strong understanding of life insurance products, regulatory requirements, and industry standards
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Ability to identify trends, root causes, and areas for improvement in quality assurance processes.
- Strong interpersonal skills to effectively collaborate with cross-functional teams and build relationships with clients.
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