Certified Medical Assistant- Duke Urgent Care- Float Pool

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Primary Care

 

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Certified Medical Assistant - Duke Urgent Care - Float Pool. Occ Summary

Co ordinate and participate in a variety ofduties associated withdaily clin ic preparation process, patient identification, patient checkin/out, cha rge posting, cash management and patient appointmentscheduling. Position also involves customer service, messagedistribution, ancillary scheduli ng and preparation and referralsmanagement.

Work Performed

Prepare for clinic visits by reviewing nextday patients andcomp leting next day preparation activities.Enter pre-visit orders andprepare new patient charts. Pick up X-rays, office charts, medicalrecords, repo rts, petty cash and collections bag.File history sheets,ancillary repor ts and all other required patient record documentation.Return medical re cords. Attach HIPPA/Medicare documentsto theencounter forms.Check-in pat ient upon arrival in the practice. Identify correct patientinformation in Maestro Care. Verify patient demographic data. EditMaestro Care as ne eded. Accurately identify the appropriate accountfor patient visit. Pres ent and educate patients on required forms andobtain signature as requir ed by policy and procedure. CompletesallMaestro Care check-in files and manage all appropriate alerts. Collectand post co-payments and balances on accounts due. Imprint all patientspecific chart documents and requisi tion/transmittal documents. Copy,fileand distribute insurance cards as i ndicated by procedure.Coordinate alllabs/procedures as requested. Mainta in private physicianoffice charts.Prepare encounter forms. Investigate a nd account for missing encounterforms. Audit encounter forms for complet eness and accuracy beforebatching.Batches encounter forms or charge post ing in Maestro Care.Schedule testsand procedures. Complete and distribut eancillary service requisitions.Explain billing to patientsaccording to PRMO credit and collection policies. Determine the amountof cash to be c ollected based on insurance plan.Check-outpatients. Make return appointm ents by scheduling patients intoring physician and scheduling tests and procedures.Answer telephone, takthecorrect appointment type, entering th e primary care physician orrefere and deliver messages to physicians, nu rses andothers. Report obtainedmedical information from patients and ref erringphysicians accurately, completely and timely. Disseminate messages according to practice communication standards

Knowledge, Sk ills and Abilities

Strong verbal and written communication. Bas ic PC and data entryskills. Knowledge of medical terminology and telepho ne etiquette.Demonstrated abilityto organize and prioritize work, provid e oral andwritten instructions,interact tactfully with customers and est ablishand maintain effective relationships with others. Must be able to applyspecific departmental policies rules and regulations relating tover ifying patient information, collecting payments and maintainingrecords a nd forms.

Level Characteristics

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduationrequired. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school orGED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- G