Manager, Claims

Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $6 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.   

The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.  

Reporting to the Vice President, Insurance and Risk, our Claims Manager will be an integral member of our insurance and risk management team, you will actively contribute to the administration, development, analysis, and management of the Corporation’s insurance programs.

WHAT WILL YOU DO?

• Oversee and manage complex claims, ensuring that day-to-day claims handled by our team of professional claims analysts is conducted efficiently and effectively.
• Serve as the alternate in the Emergency Response Process in the VP, Insurance and Risk’s absence.
• Review and recommend approval of actions and payments to third party adjusters handling claims within the companies’ Self-Insured Retention (SIR) limits.
• Supervise the reporting of incidents and claims through the company’s internal system.
• Work closely with insurers, operations, and technical services to manage property and casualty claims and present claims to insurers.
• Review and analyze incident and claims data to identify trends and recommend potential risk control activities.
• Act as a liaison with adjusters, vendors and internal staff on a variety of claim related issues.
• Ensure claims are managed in a cost-effective manner, with up-to-date claims files, reserves and payments in the corporate accounting and risk management system.
• Maintain claims data, and related documents in the corporate Risk Management System
• Evaluate incident reports to determine internal actions or the need for third-party adjusters.
• Assist in preparing reports and presentations for various senior committees.
• Aid the VP, Insurance and Risk in managing corporate insurance programs, which may include claims administration, loss forecasting, and other assigned responsibilities.

WHAT WILL YOU NEED?

• Over 10 years of relevant experience.
• In depth knowledge of risk management and insurance, with real estate industry experience considered an asset.
• Bachelor’s Degree in Business Administration, Finance, Risk Management and/or an equivalent field.
• Experience with international or US insurance programs is advantageous.
• Preferred completion of CRM, CIP and FCIP designation preferred
• Background as a General Adjuster with experience in property and liability claims is preferred.
• Proven capability to work independently as well as collaboratively in team environments, including with remote team members.
• Excellent written and oral communication with the ability to present to all staff levels including management.

WHAT DO WE OFFER?  

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with paid time off for employer supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and employee and savings program savings through industry partnerships.
• We are committed to a strong, safe work environment.

 

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be