ARIZONA DEPTARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Tax Collector, Senior

Job Location:

Address: 1600 W. Monroe Street, Phoenix, AZ 85007

Posting Details:

Salary: $19.71 an hour ($41,000 annualized) 

Grade: 18

Closing Date: Open Until Closed

This position may require in-office/in-person training until needed competencies are learned, but then may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Summary:

The Tax Collector, Senior is a part of the escalation team responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases. Contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance.  This role is eligible for remote work with occasional presence in the Tucson office.

Job Duties: 

Service Delivery

Reviews, prioritizes and self-assigns, and handles difficult/complex cases by way of outbound efforts via ticketing system assignments for Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT) cases

Project Coordination

Works with supervisors on a rotating basis to assist taxpayers that come into our building with tax issues, assists with escalated calls from taxpayers, represents the collection team at off site conferences and assists in training needs if applicable

Collection Enforcement

In accordance with ARS Title 42, initiates administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD; Issues subpoenas to obtain and verify financial information, determine abatements, administrative enforcement, and cases referred to the Attorney General’s Office for civil proceedings; Files all public documents in statutory required locations; and Confers with attorneys on complex case issues, as needed

Agency/Department Compliance & Continuous Improvement

Job Requirements:

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
• Minimum one year of collections experience
• Minimum of one year customer service experience

Licenses & Certifications

• None required
  

Knowledge/Understanding

• Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
• Basic knowledge and understanding of tax collection enforcement rules and regulations
• Knowledge of investigative and research techniques
• Knowledge of lien laws pertaining to personal and real property