User Researcher 2

About the product and mission 

We are looking for a User Researcher 2 to join the Power Automate team to create trustworthy human-centered experiences that solidify Power Automate as the leader in AI-first automation. The rapid growth of the Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents) is fueled by organizations across the globe investing in the low-code/no-code development model to accelerate their AI and digital transformation. Our team is proud to scale this ambition by investing in Power Automate – a comprehensive, end-to-end cloud automation platform powered by low code and AI. Power Automate is currently used by customers to optimize businesses processes and to uncover business automation opportunities with task and process mining.  

At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our Power Platform team is charged with crafting solutions that help customers transform their companies—whether they want to empower employees, engage customers, optimize their operations, or change the very nature of their product or business model. For this, we’re leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and AI ethics. Our success requires a deep understanding of our users and an ability to transform data-driven insights into relentlessly simple, intuitive, and humanistic experiences: This is where you come in!  

About the role 

You will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment. You’ll improve the solutions we build by uncovering actionable insights for the existing product, as well as gaps, needs, and opportunities to guide future investments. You’ll work with designers, product managers, developers, and other researchers to strategize together on ambiguous and ambitious challenges. You’ll use your storytelling skills to inspire change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon.  

Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a user’s experience more useful, valuable, and delightful. You will work in a high performing UX Research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, you’ll be joining Microsoft’s larger community of researchers across the globe where we share best practices and celebrate our learning in an annual conference, publications, mentorship programs, and more. 

You can learn more about our digital transformation efforts and various initiatives to democratize tech for everyone here:  

https://www.microsoft.com/en-us/industry/digital-transformation