Technical Delivery Manager

Job Title:

Technical Delivery Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

Job Summary:

The Technical Delivery Manager (TDM) is responsible for leading and driving the end-to-end delivery of complex technology projects. This role involves managing cross-functional teams, aligning stakeholders, and ensuring timely, high-quality, and cost-effective project outcomes. The ideal candidate combines strong technical acumen with excellent leadership, communication, and delivery management skills.

Key Responsibilities

Project Delivery Management

• Lead and manage technical project delivery across multiple teams and stakeholders.
• Oversee project planning, execution, monitoring, and delivery within defined timelines and budgets.
• Develop and maintain comprehensive project plans, schedules, and financial forecasts.
• Ensure all phases of the project life cycle — initiation, execution, delivery, and closure are executed successfully.

Stakeholder Management

• Serve as the primary point of contact for leadership, clients, and cross-functional teams.
• Communicate effectively with both technical and non-technical stakeholders to ensure alignment on goals and deliverables.
• Identify potential issues early and drive proactive resolution to maintain delivery momentum.

Team Leadership

• Lead, coach, and mentor project and technical teams to foster collaboration and high performance.
• Partner with technical leads to allocate resources efficiently and manage team capacity.
• Provide guidance to resolve delivery or technical challenges.

Risk & Issue Management

• Proactively identify, assess, and mitigate project risks and issues.
• Maintain clear escalation paths and ensure timely intervention for critical risks.

Quality Assurance

• Ensure that all deliverables meet quality, performance, and compliance standards.
• Implement continuous improvement practices to enhance delivery efficiency and consistency.

Budget & Resource Management

• Manage budgets and resource allocation to ensure optimal use of project investments.
• Track financials, forecasts, and variances to maintain on-time, on-budget delivery.

Continuous Improvement

• Champion best practices, tools, and methodologies for project delivery.
• Promote a culture of innovation and continuous improvement across teams.

Key Requirements

Education

• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).

Experience

• 10+ years of project management experience, including 7+ years in a technical delivery leadership role.
• Proven success in delivering complex, large-scale technology projects in fast-paced environments.
• Hands-on experience with Agile/Scrum and hybrid project management methodologies.

Technical Skills

• Strong understanding of software development (preferably Java and microservices-based architectures), infrast