Logistics Key Account Management (EM6638)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The primary responsibility for this role will be to engage with clients to manage our solutions and services, drive business development activities including developing and managing project partner programs for resellers, and assist with implementing programs for other business partners.

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Manage key account customer
• Provides support to warehouse management by implementing short range plans and identifying goals and objectives to meet the plant's mission, and strategic plans
• Manages various functions related to Inbound/Outbound, air/ocean transportation, local distribution, drayage, logistics and warehouse management
• Review current or future trends that could indicate a possible gap in warehouse operations and make recommendation(s) for branch managers based on research data.
• Increase the overall productivity of the warehouses by budgeting effectively, eliminating inefficiencies and capturing growth opportunities and by implementing relevant employee training,
• Communicate directly with the customer regarding special projects, weekly shipping rhythms and inbound receiving, with a focus on model types with low inventory that could impact overall outbound processing.
• Conducts daily status meetings with branch leaders to review location warehouse performance and to develop action plans to ensure productivity targets are met
• Report and conduct thorough investigations for any service failures, accidents misconducts, security issues or claims to the concerned Dept. for immediate support and/or response.

• Work with the sales team by engaging with clients to sell our solutions and services, including assisting with implementing programs for our customers

• Monitor the operation status of the entire business to increase the level of operation, and secure profit and loss to ensure business continuity.

• Maintain and keep the good business relationship proposing efficient work processes to the key client

Requirements

• Bachelor’s Degree or Higher Required
• 7+ years of experience in Domestic Freight and Warehouse Operations with Supply Chain knowledge
• Relevant industry knowledge
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation, communication, and organizational skills
• Excellent problem-solving skills
• Team Player
• Excellent Microsoft proficiency (PPT/Excel/Word)
• Korean Bilingual Preferred to communicate with customers

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your ba