CHILD SUPPORT CASE PROCESSING SPECIALIST - 73006387

Requisition No: 847615 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING SPECIALIST - 73006387

 Pay Plan: Career Service

Position Number: 73006387 

Salary:  $37,759.92 - $43,303.32 / Annually 

Posting Closing Date: 03/03/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Specialist (Revenue Specialist I)

Naples

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Responding to requests
• Researching and resolving case issues
• Gathering information to determine next steps
• Assisting customers
• Using a computer system to review and input information

MINIMUM REQUIREMENTS:  

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.*
• Experience communicating with customers for the purpose of gathering information.*

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Child Support Experience.

SPECIAL NOTES:

• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.  All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. 
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.
• Applicants