Principal Clinical Implementation Specialist - East

• Train and guide surgeons and hospital staff in the use of Stryker Neurosurgical Enabling Technologies products, including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.

• Ensure a smooth account transition for the new site and surgeon to the primary clinical specialist or customer, for ongoing case coordination and coverage.

• Troubleshoot and solve technical issues related to Neurosurgical Enabling Technologies products and serve as point of contact for clinical and technical questions.

• Serve as established “go-to” for all Neurosurgical Enabling Technologies case coverage types in times when high-level clinical expertise is needed.

• During cases, trials, VIP visits, tradeshows, etc., act as a product ambassador by promoting the clinical benefits of the Neurosurgical Enabling Technologies product ecosystem for all applications and any surgical approach.

• Educate surgeons and staff on the clinical benefits of products and best practices with confidence, enthusiasm and respect.

• Support clinical studies to ensure all data is collected and communicated in respect to associated regulations.

• Support field-based clinical Neurosurgical Enabling Technologies education efforts to provide local training on application upgrades and new rollouts.

• Work closely with Clinical Specialist Managers, local sales team and other relevant stakeholders to prescribe product launch timelines, communicate plans and ensure a positive experience for the new site’s surgeon and hospital staff.

• Track launch timelines and keep relevant stakeholders (Clinical Specialist Manager and local sales team) updated on progress and milestones.

• Ensure all launch activities are planned and reviewed with associated surgeons prior to scheduled surgeries.

• Provide prompt and accurate complaint reports per quality and compliance system requirements.

• Provide complete reports and associated metrics to management detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.

• Monitor the market and gather competitive intelligence on new products, competitive strategies, industry tactics, and opportunities for business growth.

• Conduct Launch “Wrap-Up” meetings to ensure all customer expectations and requirements have been satisfied.

• Provide case coverage at unassigned accounts as needed (floater)

• Supporting Clinical Manager and Learning and Development team, help onboard, coach and mentor team members through new hire training, shadowing and certification processes.

• Identify gaps or recurring trends in team knowledge base. Lead team training sessions to enhance skillsets and consistency.

Education & special trainings:

• 4 year degree required

Qualifications & experience:

• 6 years of relevant work experience required

• Minimum 1 year of proven ability performing all aspects of the Neurosurgical Enabling Technologies Clinical Specialist role, preferably as a Sr. Neurosurgical Enabling Technologies Clinical Specialist

• Proven ability to show agility and leadership in responding to new or rapidly changing situations.

• Proven ability to increase business impact by building collaborative networks internally and externally.

• Proven customer service skills that focus on the details, outputs and deliverables that have a strong surgeon customer impact.

• Valid Driver’s license with good driving record required.

Physical & mental requirements:

• Excellent problem-solving, interpersonal and organizational skills

• Sales and/or marketing professional or internship experience preferred

• Must be able to analyze and resolve non-routine sales issues using independent judgment

• Must be able to routinely make decisions which may affect immediate sales operations and have a divisional effect

• Must be able to quickly resolve complex challenges that occur in a dynamic hospital/OR environment

• Physical Requirements-Medium work: Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects

• Possible off-hours, weekends, and holidays to support business needs