IT Support Specialist - Restaurant Operations (ZR_23645_JOB)

This is a remote position.

Total Weekly Hours: 40 Hours

You will work remotely to support a variety of IT systems and platforms, with occasional on-site visits as needed. This is an excellent opportunity for someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for supporting hospitality teams.

• Provide real-time IT support to restaurant teams during business hours, including evenings and weekends
  

• Use remote tools (e.g., TeamViewer) to troubleshoot and resolve technical issues
  

• Maintain and update:
  

  • POS menus, item settings, and modifiers
    

  • Reservation systems (availability, time slots)
    

  • Online platforms (e.g., Google Business Profile, Facebook)
    

• Diagnose and resolve issues related to:
  

  • POS errors and malfunctions
    

  • Printer issues (receipt, label, docket printers)
    

  • Delivery platform connectivity (Uber Eats, Menulog, DoorDash)
    

  • Online reservation systems (Quandoo, SevenRooms)
    

• Communicate effectively with external vendors and platform support teams
  

• Document support cases and maintain an internal knowledge base of common issues and solutions
  

• Basic networking knowledge (router/modem setup, IP configuration, DHCP/static IPs)
  

• Experience with hospitality technology platforms, including POS and online booking systems
  

• Proficiency with remote support tools such as TeamViewer
  

• Strong communication and interpersonal skills, with the ability to support non-technical users patiently and clearly
  

• Highly organized and capable of managing multiple tasks independently
  

• HMO coverage available for eligible locations
  

• Permanent work-from-home setup
  

• Immediate start available
  

• Steady freelance opportunity