Senior Optimization Solutions Manager

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

We are seeking an experienced Sr Solution Manager to support and accelerate growth of our Market Optimization Services business. As a Sr Solution Manager, you will play a pivotal role in driving the development and evolution of innovative technology-enabled managed services that enable customers to optimize the economic value of battery energy storage systems (BESS), solar PV, and hybrid systems via wholesale power market participation and retail tariff optimization.

You will work with customers and collaborate closely with cross-functional teams, stakeholders, and partners to deeply understand market needs, internal capabilities, identify and prioritize current and new offerings, and structure product and services into high-value combined solutions that drive business results and delight customers.  You will be the champion of these optimization solutions and empower the organization to transact and deliver value to our customers. 

Responsibilities:

• Prioritization: Work with customers, partners, sales, operations, and product teams, to deeply understand market optimization challenges/needs and competition, identify and prioritize opportunities for current and new solution sets.
• ‘Whole Product’ Development: Lead cross-functional efforts to ensure that current and new solution sets include all components needed for successful sales and deployment, including scope definition, contracts, pricing, value proposition / messaging and collateral, and customer support.
• Define managed service SKUs that complement Stem’s optimization products and deliver differentiated value to our customers. 
• Market Research and Customer Segmentation: Work closely with Product Marketing to conduct comprehensive market research, including industry trends, customer needs, and competitive analysis. Utilize this research to identify target market segments and develop customer segmentation strategies for your solutions.
• Buyer/User Personas: Collaborate with Product Marketing to create detailed buyer and user personas for key target customer segments. Gain deep insights into the needs, preferences, and pain points of these personas to inform solution development and go-to-market strategies effectively.
• Customer Experience Design: Ensure that your solutions deliver an exceptional customer experience. Work closely with cross-functional teams to gather customer feedback and iterate on solution designs to optimize customer satisfaction and engagement.
• Provide internal training for our sales teams to enable them to understand the scope and value proposition of our optimization solution sets
• Facilitate the creation and maintenance of high quality managed service and solution set documentation.
• Foster a strong culture characterized by high-quality implementations, effective organizational communication, decisiveness and speed, constructive conflict resolution, and a can-do mentality.
• Establish effective and collaborative cross-functional working relationships with peers.
• Other duti