Telecommunications Associate (Data)

Job Description

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Life-Safety Systems Division is responsible for enhancing and preserving the continuity and support of PSAC (Public Safety Answering Center), E-911 Systems including the Citywide Public Safety Communications Radio Infrastructure. This includes managing and supporting the IT systems for the Communications Section (911) and law enforcement personnel in the field.

The Telecommunications Associate Data Level III will serve to lead, manage, support and resolve day-to-day technical operational matters within NYPD’s PSAC (Public Safety Answering Center) environment. This includes managing and supporting IT systems on multi-disciplined data telecommunications matters, provide insight into very complex telecommunications projects on an as needed basis. This position will also coordinate and supervise multi-disciplined data telecommunications efforts on major projects and generate proposals and reports of a highly complex nature on an as needed basis. The individual will represent the City and/or the agency on data telecommunications issues at major decision-making levels and supervise and coordinate the efforts of one or more data telecommunications unit(s) engaged in complex ongoing and special projects. The individual will also monitor the movement of information across the network. In the temporary absence of the supervisor, may perform the duties of that position as well.

The selected Telecommunications Associate Data Level III will also work on the following:
-System installation and configuration: Install and set up telecommunications equipment, such as VoIP systems, routers, switches, and other network devices.
-Technical support and troubleshooting: Diagnose and resolve issues related to telecommunications hardware, software, and connectivity for end-users. This can involve working with phone systems, voicemail, internet connectivity, and other related services.
-Maintenance and repair: Perform routine and preventative maintenance on communications systems and equipment to ensure optimal performance. This includes testing circuits, inspecting equipment, and repairing faulty devices.
-Vendor coordination: Act as a liaison with external vendors and service providers to resolve problems and coordinate the installation and delivery of services.
-Inventory management: Maintain an accurate inventory of all telecommunications equipment, tools, and supplies.
-Documentation and reporting: Document configurations, support procedures, and system maintenance activities.
-Manage and oversee the implementation of NYPD NENA compliant NG911 logging and recording system.
-Manage the configuration and deployment/integration of the ESINET SIP, i3 NGCHS, and GIS network logging and recording.
-Review/approve NENA compliant NG911 logging recording test cases and identify any risks associated with the integration of such.
-Participate in NG911 ESINET SIP, i3 NGCHS and GIS breakout session meetings to define overall system meets NENA standards.
-Manage and test CAD integration, audio analytics, screen capture, text to 911, RTT and video for logging and recording.
-Participate in requirements gathering, detailed design, CQHAB, FAT, SIT, UAT, NLST testing and knowledge transfer activities as needed.
-Evaluate existing infrastructure and propose enhancements to improve call routing, data transmission and network reliability.
-Monitor network performance including voice and data traffic; quickly identify and resolve issues related to call drops, latency or system failures and conduct regular tests to verify
system functionality.
-Optimize call routing algorithms to ensure that emergency calls reach the appropriate dispatch center efficiently and implement failover mechanisms to handle network disruptions.
-Work with radio communication technologies used by emergency responders (police, fire, medical) and ensure seamless communication between field units and dispatch centers.
-Regularly audit call recordings and system logs to maintain quality standards and ensure compliance with legal and regulatory requirements related to emergency communication.

Preferred Skills
-Proficiency in telecommunications protocols (VoIP, SIP, ISDN, etc).
-Knowledge of network architecture, routers, switches, firewalls and load balancers.
-Extensive knowledge of logging and recording sy