Senior Technical Specialist, Retail Systems

<div class="content-intro"><h3>ABOUT US</h3> <p>E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.<br><br>RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are&nbsp;deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.<br><br>RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.<br><br>Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.</p> <h4>OUR VALUES</h4> <ul> <li>Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.</li> <li>Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.</li> <li>High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.</li> <li>Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.</li> <li>Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.</li> <li>Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.</li> <li>Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.</li> </ul></div><h3>ABOUT THE JOB</h3> <p>We are seeking a dedicated <strong>Senior Specialist Store Technical Support</strong>&nbsp;&nbsp;with a strong background in <strong>Helpdesk</strong> and <strong>Customer Support</strong> to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders.</p> <p>In this role, you will partner closely with <strong>IT Engineering</strong>, <strong>Customer Operations</strong>, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You’ll thrive