Regional Director - Field Operations Integration

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. Join our team as Regional Director - Field Operations Integration.

Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations team.

• Empower a culture of safety, security, and compliance across all datacenter operations
• Lead and develop a team of full-time employees and contractors, fostering accountability, growth, and high performance
• Influence and drive alignment across dotted-line and matrixed resources ensuring cohesion and execution without direct authority
• Own and govern the Data Center Design Change Management lifecycle - including intake, operational impact assessment, approval workflows, and change tracking
• Champion field operations requirements through design reviews, construction, commissioning, and facility turnover - ensuring quality, reliability, availability, and safety standards are met
• Establish structured feedback loops between field operations and peer teams to embed lessons learned into datacenter design and construction practices
• Develop and maintain site transition readiness frameworks with clear acceptance criteria, milestone gates, and go/no-go decision standards
• Assess and validate operational readiness at turnover, including staffing levels, training certifications, SOPs, and tooling
• Drive a seamless onboarding experience for newly launched facilities into field operations
• Partner with Datacenter Operations Directors to ensure SOPs are accurately documented and training handoffs are executed with precision timing
• Proactively identify, assess, and mitigate risks across transition and onboarding lifecycles, partnering cross-functionally to protect service delivery and commissioning timelines
• Manage escalations by driving timely resolutions with minimal operational impact
• Foster stakeholder alignment through clear communications, engagement, and governance across the integration of owned and leased facilities
• Define, track, and report OKRs across all three programs - providing leadership visibility into program health, risks, and outcomes

Required Qualifications:

• High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
• 3+ years people management experience

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:  

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 15+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 17+ years experience in enterprise-level experience managing large scale and complex projects/programs, or critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
• 5+ years people management experience
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP
• Demonstrated experience in data center desig