Coordinator, Customer Programs

Who We Are 

Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 35 communities within Los Angeles and Ventura counties and the 4th largest electricity provider in the State of California. We provide clean renewable energy at competitive rates to over three million residents and businesses through approximately one million customer accounts. 

What You’ll Do 

CPA seeks a detail-oriented and highly motivated professional to join our growing team as Coordinator, Customer Programs. This role will support the operations and implementation activities of the resilience and grid management, building and transportation electrification, and local clean energy procurement programs CPA offers customers across Los Angeles and Ventura Counties. The ideal candidate will bring experience in managing operational projects, tasks, and activities for customer demand response, virtual power plants, electrification, or rebate programs.  

The Coordinator, Customer Programs will be responsible for maintaining program records, managing program budgets, leading the documentation of processes, and executing program operational tasks defined by the Program Managers to ensure programs run smoothly. This includes both routine functions as well as a variety of non-routine tasks requiring the ability to adapt and develop creative solutions. This role will work collaboratively with Program Managers, cross departmentally with other teams, and with external vendors to support the success of our programs. 

Who You’ll Work With 

The Coordinator, Customer Programs will work under the supervision of the Senior Program Manager, Grid Management and Operations, and will work closely with the Director, Customer Programs and other program and operation staff on the Customer Programs team. This role will also work cross-functionally with CPA’s Power Supply, Customer Care, Data and Systems, Load Forecasting, Regulatory Affairs, Government Affairs, Strategic Accounts, and Marketing and Communication teams.  

Commitment to Diversity 

At CPA, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and intend to hire employees that reflect our communities. Clean Power Alliance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Culture 

CPA fosters a culture of open communication, responsibility, intellectual curiosity, and exceptional judgment. As a small team that has quickly built the largest Community Choice Aggregation program in the country, high levels of trust, collaboration, and mission alignment are key factors in success. We value fact-based creativity in our work, accountability with our stakeholders, and promote ethical engagement and diversity with our brand. 

Requirements

• Excellent verbal and written communication skills. 

• Excellent organizational, scheduling, time management skills and attention to detail. 

• Ability to work independently on larger, moderately complex projects/assignments with minimal supervision. 

• Ability to act with integrity, professionalism, and confidentiality. 

• Ability to communicate complex matters that require explanation or interpretation. 

• Knowledge of modern office procedures and practices including preparing correspondence and operating modern office equipment. 

• Highly proficient with Microsoft Office Suite, particularly PowerPoint, and advanced knowledge of Excel. 

Duties and responsibilities include: 

• Customer intake and program related communication: Manage the enrollment process for customers into CPA programs including processing enrollments, documenting and improving processes, and working with key stakeholders to ensure timely completion of the enrollment steps. Communicate with customers to notify them of their program enrollment status and provide, where applicable, ongoing messaging about their participation.  

• Operational Coordination: Responsible for coordinating day-to-day tasks for the Customer Program team, ensuring smooth workflow and communications between stakeholders to meet deadlines and achieve goals within the programs department. Responsible for coordinating