Onboarding Team Lead

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

Job Description

This essential role ensures that our customers have a positive onboarding experience. They are talented individuals that manage the onboarding of new customers, building strong relationships from the beginning to ensure success into the future. They make sure each onboarding milestone is met and that our customers leave the onboarding period feeling confident they made the right choice in partnering with us.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Own and manage concurrent on-boarding projects, starting from contract signature through hand-off to customer support.
• Work directly with the onboarding team to ensure customer expectations are being met.
• Assist with training new Onboarding team members as well as updating documentation and training materials as needed.
• Work with respective Professional Services Manager to address any customer concerns or escalations.
• Become a well-versed expert in all applicable solutions.
• Increase customer satisfaction by understanding business needs and recommending things like product/module additions, model changes or expanded usage. Teaching them to get more value out of the product(s).

Thrivewithus

Qualifications

• Bachelor’s Degree a plus.
• 1-3 years of customer service or customer success experience.
• Strong Leadership skills.
• Possess outstanding customer facing skills, technical acumen, and Client-focused attitude.
• Solid communication, listening and writing skills.
• Ability to keep teams motivated and focused throughout the on-boarding process.
• Excellent accountability, organizational, analytical, and problem-solving skills.
• Capable of working with people of varied roles and abilities, including executive management.
• Able to work independently with little direction when necessary.
• Demonstrated ability to manage multiple, simultaneous, onboarding projects.
• Team player with solid communication and presentation skills.
• Deep understanding of customers' needs regarding the use of products, and the ability to troubleshoot as needed.
• Ability to establish milestones cross-functionally and keep all team members on task.
• Experience analyzing and optimizing existing processes.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.