Director, Field Services

Evaluate, develop and manage strategies to develop solutions for the field services team. Oversee the operations, growth and retail sales at onsite clinics.

Responsible, nationwide, for the topline revenue, field management, client and patient satisfaction for all VSP onsite clinic locations 

Build and lead a team of Field Managers, Optical Managers, and Optical Administrators responsible for driving topline revenue

Cultivate and oversee successful relationships with client contacts.  Drive client satisfaction and assist the vision care sales team to increase plan benefits for clients that have vision centers

Lead and oversee the active collaboration with the VSP sales team and account management to provide a unified front between the vision benefit services and clinic services

Cultivate and oversee relationships with Medical Management Groups to create more growth opportunities (process flows, events, collaborative projects, etc.) in the health and wellness centers to benefit the Vision centers 

Create, direct, and implement all promotions for vision centers via an annual marketing calendar

Work with support functions of operations and merchandising.  For operations help simplify job flows for all vision center associates, and create opportunities to reduce costs. With merchandising, help drive product selection with customer sales reporting data and satisfaction survey results 

Based on budget provided, distribute plan numbers to all locations on an annual basis and adjust throughout the year locations exceeding and new locations postponements

Monitor the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases

Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports

6 years working directly in an independent eye care practice or retail location as a business manager or business consultant (Retail chain experience a definite plus)

Optical retail experience with multi-unit/multi-location stores. 

Ability to work with all levels of management both within the company and in the optometric community

Excellent presentation and sales/persuasion skills

Strong negotiations skills

Strong influence and communication skills at all levels

Strong project management skills to include the ability to manage multiple projects simultaneously

Preferred Skills

Optical/Retail multi-unit experiences

#LI-REMOTE

#LI-VENTURES

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $95,000.00 - $150,000.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing bu