Administrative Support Lead, Patient Access

Department:

13288 Wake Forest Baptist Medical Center - LC: Patient Access

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 8:00AM - 5:00PM

Responsible for the day-to-day operations of multiple clerical functions and a variety of administrative support staff within area(s) of responsibility. Provides oversight and work direction to clerical/administrative support staff.

Major Responsibilities:

• Coordinates operational workflow of clerical/administrative support staff. Distributes workload and staff assignments as necessary for optimum efficiency.
• Assists the supervisor/manager with human resource responsibilities for clerical staff, which may include interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
• Serves as a resource for department staff, including problem solving, policy and procedure interpretation, customer relations, promotion of service management, and implementation of department changes.
• Supports department leaders with requests for special projects, which may include gathering, compiling or summarizing data.
• Performs administrative support duties for areas of responsibilities based on department needs.
• Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine maintenance or repairs.
• Maintains daily clerical staffing levels along with vacation and holiday scheduling.
• Oversees the ordering of department supplies. Maintains awareness of budget constraints for supplies.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in clerical/administrative support.

Knowledge, Skills & Abilities Required:

• Intermediate to advanced word-processing and spreadsheet skills.
• Good interpersonal, written, and verbal communication skills are essential.
• Excellent customer service skills.
• Demonstrated project coordination, leadership, and organization skills.

Physical Requirements and Working Conditions:

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Occasionally lifts items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Pay Range

$23.65 - $35.50

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created