Sr Web Producer, Digital Experience Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Coordinate, manage, and update marketing content on high traffic public facing websites.
• Become an expert on content management software, serving as liaison between marketing/business and technology groups.
• Ensure that marketing materials comply with all brand and style guidelines as well as participate in creation and evangelizing those guidelines.

Qualifications

To be successful in this role you have:

• Desire to learn modern marketing techniques
• Excellent written and verbal communication, including strong editing, grammar, and proof reading skills.
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• Deep understanding of Adobe Experience Manager taxonomy and internal tools to help develop integrated and automated processes and create personalized experiences for customers/prospects visiting servicenow.com along with other web properties (9 translated sites and community site)
• Outstanding communication skills to interact with Stakeholders providing technical guidance on components usage, assets, templates, page creation and web internal taxonomy while coordinating/aligning with internal cross-functional teams in Development, QA, SEO and UX Design
• Deep understanding of project processes /systems to estimate lead times required for project delivery
• Certified in SAFe Agile methodology and strong experience using ITSM platform
• Attention to detail to be able to test hyperlinks functionality and new pages, cross-browser, cross-platform, and cross-device while checking for inconsistencies.
• Deep understanding of website optimization best practices eg measuring and enhancing page performance to optimize SEO/SEM
• Understanding of the AEM translation Framework and Multi Site Manager to help localize pages under different language nodes.
• Basic understanding of HTML code to be able to create or update page content; Knowledge on AEM reports system or QueryBuilder tool to audit all digital assets/pages

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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