Director, Inbound Product Management - AI Control Tower

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. Our cloud-based platform and solutions deliver digital experiences that help people do their best work. We are on a mission to empower enterprises with next-generation AI solutions that streamline operations, enhance value, and drive measurable outcomes. As we scale our AI offerings, we are seeking a visionary Director for our AI Control Tower team to lead the design, strategy, and execution of a robust value framework and experience that delivers real, quantifiable business impact.

ServiceNow is the AI platform for business transformation, enabling organizations to drive measurable AI outcomes through data focused insights and intelligent automation. In this role, you will help define and lead ServiceNow’s AI Control Tower - a centralized platform that monitors, measures, and optimizes the performance and ROI of AI deployments across the enterprise. You will guide cross-functional teams to ensure our AI solutions continuously deliver value to our customers.

What you get to do in this role:

• AI Performance & Impact Dashboard
  • Conceptualize and maintain a centralized dashboard to measure key success metrics such as efficiency, productivity gains, and ROI.
  • Provide data focused insights that help stakeholders understand and track the value of AI investments.
• ROI & Value Measurement
  • Develop generic, scalable methodologies for assessing the utilization and impact of AI applications
• Efficiency & Optimization
  • Establish performance benchmarks for various AI solutions, focusing on accuracy, speed, and reliability.
  • Continuously refine models and processes to ensure AI focused services operate at peak efficiency.
• Workforce Insights
  • Provide clear visibility into how AI is transforming workforce productivity and enabling smarter resource allocation.
• Influence & Collaboration
  • Work closely with Product, Engineering, and Customers to ensure alignment with business goals.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience: 12+ years in AI, logic, or data focused product management
• Technical Acumen: Proven track record in building value frameworks, model management, data analytics, and performance optimization.
• Deductive Skills: Deep understanding of key AI performance metrics, ROI measurement, and benchmarking.
• Influence & Collaboration: Exceptional people management skills with experience leading cross-functional teams. Strong communicator capable of influencing senior stakeholders and driving alignment.
• Customer Focus: Commitment to delivering measurable value to customers through user-centric design and data focused insights.

• #Productjobs 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending