Enterprise Customer Success Manager

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

The Enterprise Customer Success Manager applies industry experience and Bluebeam product knowledge to guide Bluebeam’s largest and most influential accounts to achieve their desired business outcomes. This role delivers white glove service in pursuit of developing trusted partnerships and delivering extraordinary experiences, two of Bluebeam’s core values. Properly executed, efforts will result in the long-term adoption of Bluebeam solutions measured in satisfaction, renewals and expanded use of Bluebeam’s products and high-value service offerings.

Location: Eastern Standard Time Zone, United States of America 

Responsibilities include:

• Develops and fosters trusted partnerships with key stakeholders at various levels of an organization across assigned named accounts.
• Delivers extraordinary experiences through clear and timely communication and support.
• Establishes and maintains Customer Objective Reviews with all assigned accounts.
• Creates customer advocates and champions.
• Uncovers new opportunities in the account for services, additional users, and influence inside and outside the organization.
• Becomes a key stakeholder in developing Account Expansion Plans (AEP) with Account Mangers that identify opportunities for Bluebeam to deliver value.
• Works across departments to proactively head off customer workflow problems and aggressively address issues when they arise.
• Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately.
• Regularly engages with Bluebeam’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Participates, advises and validates in and for Bluebeam events, activities and content as product/workflow/industry experts including XCON, webinars, Bluebeam User Groups, trade shows and internal knowledge sharing.
• Provides internal product and concept input, feedback and validation.
• Connects key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc.
• Ability to Travel (up to 30%) 

Here’s what we’d like to see in you:

• 3+ years working in a professional AEC role
• 5 years in a Customer Success or similar role
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Experience and comfort speaking in front of groups of people up to 150 in person and through video conferencing technology.
• Comfortable learning new technology.
• Comfortable advising on best practices related to business processes and technology, especially to high-level technical customers.

Nice to Haves:

• Strong Bluebeam Revu and advanced solutions skills.
• Published works, contributions to articles or stories and/or speaking engagements as an AEC industry expert.

If you’ve read this far and you think you are a good match for this position, please send us:

• Your Resume
• Cover Letter 

What We Offer

• People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek.
• Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• You will have the opportunity for continuous professional development.

Learn even more at: https://www.bluebeam.com/careers

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, German