Manager, Vendor Relationship Management

What Vendor Management contributes to Cardinal Health

Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets.

Vendor Management is responsible for overseeing strategic managed services contracts for their functional partners. Ensures contract terms are followed while reviewing and approving changes. This job family develops and drives relationships between internal stakeholders and vendor partners while meeting business objectives and optimizing vendor performance.

Job Summary

The Manager, Vendor Relationship Management will support Cardinal Health’s Global Business & Finance Services (GBFS) governance model with Genpact and other strategic partners. This role ensures day-to-day execution of governance processes, adherence to contractual obligations, and early identification of risks. The Manager, Vendor Relationship Management drives discipline across governance forums, ensures accurate reporting, and serves as a trusted coordinator between GBFS leaders, business stakeholders, and vendor delivery teams.

Responsibilities

• Governance Execution

  • Manage day-to-day governance cadences across Tier 1 and Tier 2 relationships (e.g., meeting coordination, agenda prep, action follow-up).

  • Ensure compliance with the governance calendar, templates, and escalation paths.

  • Maintain and update standardized trackers (RAID logs, dashboards, issue/action registers).

• Resource Management

  • Oversee onboarding/offboarding and organizational hierarchy of third-party contractors

  • Manage access provisioning and SOX onboarding reporting

  • Coordinate remote desktop and IdentityIQ activities for third-party contractors

  • Triage L2/L3 resourcing and system issues and drive resolution

• Financial Management

  • Lead budget and forecast consolidation for outsourced service fees

  • Responsible for commercial management of contract

  • Conducts monthly variance analysis on financial performance

• Performance Management

  • Track and consolidate service performance data (SLA compliance, financial variance, backlog, customer effort).

  • Monitor vendor adherence to contractual commitments, credits/penalties, and performance improvement obligations.

  • Surface trends and insights for Vendor Management Office leadership to inform decision-making.

• Issue & Risk Management

  • Proactively identify risks, escalate unresolved issues, and support structured resolution with delivery leads.

  • Manage escalation paths per governance tier; ensure timely closure of open actions.

  • Maintain risk heatmaps and forward-looking outlooks for leadership.

• Stakeholder Engagement

  • Coordinate with business process owners, delivery leads, and Genpact governance teams.

  • Collect structured feedback from stakeholders to highlight improvement opportunities.

• Continuous Improvement

  • Support rollout of rules-of-engagement playbooks, templates, and process improvements.

  • Contribute to refining dashboards and reporting cadences.

  • Provide input to transformation opportunities identified through governance.

• Success Profile

  • Detail-oriented operator who ensures governance rigor is applied consistently.

  • Strong relationship builder who can influence without authority.

  • Trusted “control tower” support for leadership (ensuring no surprises, and all issues are tracked and escalated appropriately.)

  • Continuous learner who looks for opportunities to improve governance processes and tools.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Finance, Operations or related field, or equivalent work experience, preferred

• 8-12 years of experience in vendor management, third- party contractors, governance, outsourcing, or business services, preferred

• Strong project management and coordination skills; ability to drive disciplined follow-through, preferred

• Familiarity with outsourcing contracts, SLA frameworks, and performance metrics, preferred

• Excellent communication skills; able to work across functions and cultures, preferred

• Strong analytical skills; proficiency in Excel, Power BI, or similar reporting tools, preferred