Global Customer Unit General Manager

Req ID: 126171 
Remote Position: Yes
Region: Americas 
Country: United States 
State/Province: California 
City:  San Jose 

Summary

The Global Customer Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow a portfolio of significant or strategic accounts in our growing Connectivity and Cloud Solutions business. 

The GM must deal with complex and controversial negotiations, problem resolution, and project/program implementations all while doing this in an ever changing competitive and business climate. Must have the ability to manage up and down internally and externally in critical situations.  Will need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a daily basis.
 
The General Manager 2 is responsible for the profitable growth and the overall relationship for their portfolio of customers including, but not limited to, the following responsibilities:

• Global strategic business interface for a major strategic account within Global Accounts
• Account and engagement strategies to drive three year growth plans
• Portfolio profitability and financial performance – engages with operations, supply chain, and engineering to drive business decisions and execute on customer requirements
• Identifying customer needs and expectations and opportunities for growth
• New business development – identifies and enters new markets, customers and solutions
• Directs sales and growth staff to create solutions and strategies for business awards
• Commercial strategy and contracts negotiation
• Overall Customer Satisfaction
• Develops executive level internal and external presentations and communications to influence outcomes at Celestica and with the customer.   Internally promotes and get approval for customer solutions 
   

Key Activities/Tasks

• Customer relationship management (issues, projects, escalations, etc.) 
• New business development (Growth/bookings, RFP/RFQs, P&L analysis, solution development, CRM, etc.)
• Internal metrics review and action through cross-functional leadership (Revenue, Inventory, GM, EBIAT, ROIC and  Customer satisfaction)
• Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc. are also part of the total solution to the customer
• Commercial mgmt. support (contracts, reconciliation claims and pricing) 
• Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
• Customer manufacturing and services site visit support 
• Develop and maintain an account Strategic Plans along with key stakeholders internally
   

Key Performance Indicators / Measures for Success

• Revenue growth, New bookings, and overall financial targets (GM, EBIAT, ROIC)
• Achievement of three-year strategic plans
• Key P&L metrics at the Portfolio Level
• Customer satisfaction and scorecard rankings
• Completion of strategic initiatives to schedule
• Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance 
   

Skills, Capabilities, Experience and Attributes

• Executive Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Operations and supply chain experience
• Financial and Business Acumen
• Understanding of Data Analytics
• Commercial Skills - Contracts, Financials, Quotations
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through 
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams
   

Physical Demands

• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data
• Overnight travel is required
• The above demands are carried out within the existing local Health and Safety guidelines

Typical Experience

• Twelve-plus years plus of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles

Typical Education

• Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience