Internal Job Listing: Product Liaison - Special Projects Team

This position is only for Internal Perceptyx Employees. You must apply by 4:30pm PST on June 12th, 2024 to be considered for this position.

The Special Projects, Product Liaisons will play a pivotal role in ensuring continued success and retention of customers as Perceptyx transitions from a services-led company to a SaaS platform. This role is instrumental in driving the adoption of new products and features, enhancing customer experiences, and supporting internal teams. In this role, you will leverage your deep expertise in product and platform configuration to provide issues triage, valuable feedback, support migration plans, ensure seamless integration of products and services, and provide improvement opportunities for products, processes, and services to ultimately contribute to the long-term retention and satisfaction of our valued customers, both internal and external.

Things You Will Do:

• Act as a key member of the product alpha teams, providing valuable insights and feedback from both customer and internal perspectives.

• Collaborate with product teams to provide use cases, stories, and feedback that inform product development and enhancements.

• Conduct thorough testing of products and features, providing relevant feedback to ensure readiness for internal and external deployment.

• Work closely with enablement teams to serve as a subject matter expert.

• Work closely with enablement teams to harvest content from internal channels into knowledge base and training materials.

• Assist in scoping work that spans both product development and services, collaborating with cross-functional teams to define project requirements and deliverables.

• Provide input into the design of migration plans for new products/features, working closely with product and services teams to ensure successful implementation.

• Own internal product support by providing expertise and assistance through various channels.

• Collaborate with Customer Success and Enablement teams to develop sustainable product support strategies and resources.

• Assist with customer escalations as needed

• Partner closely with Customer Care on identifying product bugs or development opportunities impacting internal and external customers.

• Partner with Product and Engineering towards the resolution of product bugs or development opportunities.

Requirements

• 3+ years of day-to-day experience with the Perceptyx Platform and Products, demonstrating a comprehensive understanding of their functionalities, capabilities, and implementation processes.

• Demonstrated subject matter expertise in the Perceptyx product suite, acquired through firsthand experience in deploying, configuring, and optimizing these solutions to meet the diverse needs of clients.

• Strong analytical skills and strategic thinking abilities, with the capability to assess complex challenges, identify opportunities for improvement, and develop innovative solutions that drive customer satisfaction and retention.

• Excellent communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.

• Proficiency in meticulous attention to detail, adeptness in thorough testing procedures, and advanced problem-solving skills, all while maintaining strict alignment with project timelines, strategic roadmaps, and desired outcomes.

• Proven ability to work collaboratively across cross-functional teams and drive results in a fast-paced environment.

• Willingness to work with people of diverse backgrounds and experiences.

30/ 60/ 90 Day Plan for Employee Success:

• Within 30 days of starting, you will have accomplished a successful transition from any projects from your existing role.
• Within 60 days, you will have accomplished learning and understanding the day-to-day operations of the role without guidance in the processes.
• Within 90 days, you will have accomplished creating and implementing new strategic initiatives towards a more scalable model.

Benefits

Perceptyx Equal Employment Opportunity Policy:

Perceptyx celebrates diversity and an inclusive environment. We focus on providing an environment of mutual respect where equal employment opportunities are available to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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