Knowledge Management Analyst

Requisition Number: 68961

 

The company built on breakthroughs. ​  
Join us.​      

                                                                        

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

 How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​ At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​ Come break through with us.  

Role Purpose

Corning’s Knowledge Services team supports the company’s research, development & engineering functions by providing services and supporting capabilities for internal and external scientific and technical knowledge. We are seeking a collaborative and engaging individual to join our team in the Knowledge Management Analyst role as we work to add a new advanced search engine to our capabilities. The primary goal of this new capability is to enable our users to find and gain insights from Corning’s curated internal knowledge (unstructured data). The scope will expand to other areas in the future. The solution will integrate with Corning’s internal Large Language Model investment to augment the user’s search experience.

Requirements

• A minimum of a bachelor’s degree in Knowledge Management, Information Management, Library Sciences, or related degree
• 3+ of experience working in the knowledge management or information management area and supporting search engines, content management systems, or metadata
• Demonstrable experience working with and maintaining search engines or related tools
• Experience with knowledge management or content management platforms, including SharePoint. APIs or other web services to extract, transform, and update metadata within/across content management systems or repositories
• Experience working on/managing metadata development projects
• Familiarity with Generative AI technologies and LLMS and their potential applications for search, summarization, content enrichment, metadata enhancement and maintenance
• Familiarity with PowerBI, Excel and related data analysis tools

Desired

• Experience deploying search engines and driving search-related improvement campaigns with knowledge management or similar information systems
• Experience with using Generative AI technologies for information retrieval and summarization scenarios
• Experience using PowerBI to deliver reports on key metrics
• Familiarity with API integration and Retrieval Augmented Generation techniques

Responsibilities

• Manage the advanced search engine and monitor its usage, including analyzing and tuning for relevancy, reviewing search logs, managing and promoting synonyms, monitoring indexes and adding new search sources
• Engage with users to assist with search needs and train as appropriate
• Use observation and data-driven methods to identify improvement areas
• Collaborate with the Technical Reports team and IT support to correct system related search issues, and optimize the search experience, and identify ongoing and project level improvement opportunities
• Define and assist with applying approaches to improve the metadata applied to Technical Report through search-related insights
• Research best practices and emerging trends related to search and search-related technologies and trends
• Deliver key metrics and related reports to internal Knowledge Services stakeholders

 

 

This position does not support immigration sponsorship.  

 

The range for this position is  $67,322.00 - $92,569.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, visio