Senior UX Researcher - Microsoft 365

We are seeking a Senior UX Researcher to join our multi-disciplinary team of over 50 user researchers and planners working on a breadth of experiences across Microsoft 365 (M365).  In this position, you’ll be part of the team responsible for leveraging AI and Microsoft Copilot to enhance the user experience of workflows that involve using multiple M365 applications. You will work closely with designers, product managers, and engineers to define and deliver innovative AI powered solutions that empower people and teams to work more effectively and efficiently.  

To succeed in this role, you will need to have a mixed methods research background, effective communication and storytelling skills, and the ability to drive product vision and strategy based on user and market insights. If you want to transform the way people work and create a positive impact on society, we would love to hear from you.  

You have a working knowledge of generative AI solutions and how they can improve both individual and group work.  You have systems thinking skills, understanding how complex systems work and how they can be improved, to integrate AI within the existing M365 ecosystem to create a seamless, effective, and personalized user experience for both individuals and project teams.    

We’re looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results both as an individual and with others, you light up collaborating with other researchers, planners, designers, product managers and engineers this is an awesome team to join.   

We are committed to creating a diverse and inclusive workplace where everyone can thrive and contribute. We welcome and encourage applications from people of all backgrounds, identities, and perspectives.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Work across organizational boundaries and across disciplines with UX Designers, Planners, UX Researchers, Data Science, Program Managers, Marketers, and Engineers to ensure that we’re addressing the most critical business and technology objectives to meet the right user needs and opportunities. 
• Identify stakeholders across Microsoft and bring them along as you provide  qualitative and quantitative customer feedback to influence product development from product strategy, to cross-platform coherence, to feature usability.  
• Tackle problems that require an understanding of complex technical constraints across multiple applications (M365 applications, operating system, web browser), platforms (Windows, Mac, iOS, Android) and devices (Desktop, Web, Mobile) while working to guide near and long-term investments. 
• Understand complex systems by looking at the relationships and interactions between their parts, rather than just the individual parts themselves.  
• Demonstrate the ability to generate insights about how these systems impact the user experience of using the product across multiple dimensions.  
• Anticipate shifts in technical, business, and human contexts and their potential impact. 
• Create research strategies and plans that leverage existing data and complement additional research that you need to execute. 
• Derive insights from both qualitative a