Senior Business Systems Analyst – Digital Workplace & AI Platforms

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

What to know:

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

 

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

The Opportunity...

We are seeking a Senior Business Systems Analyst, Digital Workplace & AI Platforms to own the strategy, delivery, and ongoing optimization of our collaboration, voice, and AI-enabled productivity ecosystem. This role partners closely with business leaders and cross-functional teams to translate evolving business needs into secure, scalable, and user-centric technology solutions. Acting as a trusted advisor, the Senior BSA drives process improvement and automation initiatives, supports service delivery through ServiceNow, and ensures strong adoption through clear documentation, training, and performance reporting. The ideal candidate brings a blend of deep technical expertise, strong stakeholder engagement, and a passion for improving the end-user experience through modern collaboration and AI platforms. Key responsibilities include the following:

What You'll Do...

Collaboration & Voice Platforms

• Own and optimize enterprise collaboration and voice platforms, including:
  • Microsoft ecosystem (SharePoint, Viva, Microsoft 365, Azure services)
  • Slack, Zoom, WebEx
• Serve as the primary business systems lead for collaboration tools, driving:
  • Platform strategy and roadmap
  • Feature adoption and enablement
  • Integration across systems
• Partner with IT, Security, and business stakeholders to ensure reliability, scalability, and compliance
• Lead platform enhancements, upgrades, and vendor coordination
• Improve employee experience through automation, governance, and best practices
   

AI & Knowledge Platforms

• Lead analysis, rollout, and optimization of AI productivity tools, including:
  • Microsoft Copilot
  • ChatGPT
  • Claude
  • Glean
• Identify high-impact AI use cases across the organization
• Translate business workflows into AI-enabled solutions
• Partner with Legal, Security, and Compliance teams to ensure responsible AI usage
• Measure adoption, value, and business outcomes of AI initiatives
   

Infrastructure & Systems Enablement

• Collaborate with infrastructure and security teams on platforms that support the digital workplace, including:
  • Ansible, Tanium, GitHub
  • BeyondTrust, Jamf, Axonius
  • Virtual Metric, Secrets Manager
• Provide business analysis and requirements for automation, device management, identity, and access workflows
• Support integrations and operational efficiency across systems
• Contribute to governance, documentation, and lifecycle management
   

AV & Media Platforms

• Support enterprise AV and media platforms, including Vimeo
• Partner with communications and enablement teams on video-based collaboration and content delivery
• Ensure integrations and user experience align with collaboration strategy
   

Who You Are...

Essential Skills & Experience 

• 7+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role
• Strong expertise in collaboration platforms (Microsoft 365, Slack, Zoom)
• Hands-on experience with AI productivity tools and enterprise AI adoption
• Solid understanding of infrastructure, security, and automation concepts
• Experience working with ServiceNow and enterp