Sales Administrator/Customer Relations

Company:  

US0177 NorthEast Payroll, Division of Sysco Resources Services, LLC

Sales Territory:  

Zip Code:

54937

Travel Percentage:  

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison.  Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

SUMMARY

This position works closely with all areas of the organization (Warehouse, Merchandising, Pricing, Accounting and other departments at Corporate) to ensure customer expectations are achieved. The associate must possess excellent customer relations management skills, time management skills and be able to communicate effectively both orally and written, at all levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process incoming orders to meet departmental and warehouse requirements. 
• Work with buyers and warehouse personnel to ensure customer order needs are fulfilled. 
• Resolve questions/problems associated with but not limited to order placement, order modification, customer billing and payments, pricing, delivery of orders and product information.
• Accurately complete and submit forms for National Account special orders processing to the Supervisor, Customer Service & National Accounts.
• Submit freight claims to freight carriers in timely manner.
• Enter Vendor Return Orders as needed in SUS.
• Issue customer-call tags via postal mail or email; contact freight carriers to arrange LTL pickups for returns; and enter pickups in SUS for returns to the warehouse.
• Provide proactive follow-up communications to customers and management team as necessary. 
• Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct & Ethics, Associate Handbook).
• Comply with all applicable State/Federal laws, regulations, and policies (i.e. OSHA, HACCP, AIB).
• Report any unresolved issues to supervisor.
• Observe all safety rules in an effort to reduce accidents and injuries and report any unsafe conditions to supervisor.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age.
• Must pass a physical assessment. 
• Must have strong attention to details and possess excellent follow up skills.
• Must have strong sense of urgency and ability to multi-task.
• Must possess the inherent ability to provide customer service with enthusiastic, positive attitude. 
• Must be able to accurately listen and respond to customers.
• Must have proficient use of Excel and Word.
• Must be able to 10-Key by touch.

EDUCATION AND EXPERIENCE

High school diploma or General Education Degree (GED) is required.  Minimum of two years of related customer service/call center environment required.  Knowledge of Sysco product (or knowledge of foodservice supplies and equipment) and SUS system preferred.

LANGUAGE SKILLS

Must have effective written and oral communication skills with good vocabulary, proper grammar and the ability to independently compose written communications.  Must have the ability to accurately listen to customer inquiries and use experience and judgment to meet customer needs.  Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS

Must have ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.  Must be able to compute discounts, rate, ratio, and percent. 

REASONING ABILITY

Must be able to work in a proactive manner, address issues, and solve problems by using previous education and experience in identifying appropriate actions.  Problems will vary in complexity and there will not always be a clearly defined solution.  Some solutions may require modifying past applications or creating a solution unique to the current situation, but within the regulations that would apply.

CERTIFICATES, LICENSES, REGISTRATIONS

None required

PHYSICAL REQUIREMENTS OF THE POSITION

The working conditions and